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The UPS Store #3800 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southwest Corner Of 32nd Street And Chandler Blvd In Ahwatukee.
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while others praised friendly and efficient service.
Store Environment
Several reviews mentioned unpleasant odors and cleanliness issues, particularly in relation to the store's atmosphere.
Efficiency
While some customers experienced smooth and quick service, others faced delays and issues with package handling and processing.
Staff Knowledge
There are mixed reviews regarding staff knowledge, with some customers highlighting helpful and knowledgeable employees, while others reported incompetence and lack of training.
DN
Debbie Naderer
Feb 12, 2026
5.0
This UPS location is a gem! Great fast customer service with a smile. All employees are welcoming and efficient!
KC
Kathy Clester
Feb 8, 2026
5.0
Awesome thanks to everyone at th UPS o Chandler and 32nd street
LM
Lynn McNerlin
Jan 9, 2026
5.0
Friendly, competent and professional manner.
SG
Sarah Gomez
Jan 9, 2026
4.0
Service can be either great or just so so but PLEASE Get an air freshener. It smells like BO so bad in there.
SS
SoftLatitude
Jan 3, 2026
1.0
Not a good experience at all! Avoid this UPS store! It's, actually quite sad, we have used this UPS store for over 15 years. The employees and managers used to be nothing short of stellar. Unfortunately, absolutely not the case anymore. For about the last couple of years, particularly one employee is beyond rude, unhelpful, and condescending to the client who may not have his level of knowledge regarding returns, not to mention his unprofessional dress, phrasing, I could go on. I observed his responses to customer after customer and was astonished at his level rudeness. Albeit he could have used some help and seemed overworked but his demeanor was nonetheless beyond inappropriate. If it's a management issue then get more staff there on a Saturday morning and please offer this guy some basic training in polite customer service.