Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3800 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southwest Corner Of 32nd Street And Chandler Blvd In Ahwatukee.
Feedback is mixed regarding customer service, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.
Efficiency
Many customers appreciate the quick and efficient service, especially for shipping and returns, though some have experienced delays and disorganization.
Store Environment
The store is generally described as clean and inviting, but there are concerns about staff not adhering to health guidelines.
Inconsistent Experiences
Customers report varying experiences, with some visits resulting in excellent service while others lead to frustration and dissatisfaction.
LM
Lynn McNerlin
2 days ago
5.0
Friendly, competent and professional manner.
SG
Sarah Gomez
2 days ago
4.0
Service can be either great or just so so but PLEASE Get an air freshener. It smells like BO so bad in there.
SS
SoftLatitude
Jan 3, 2026
1.0
Not a good experience at all! Avoid this UPS store! It's, actually quite sad, we have used this UPS store for over 15 years. The employees and managers used to be nothing short of stellar. Unfortunately, absolutely not the case anymore. For about the last couple of years, particularly one employee is beyond rude, unhelpful, and condescending to the client who may not have his level of knowledge regarding returns, not to mention his unprofessional dress, phrasing, I could go on. I observed his responses to customer after customer and was astonished at his level rudeness. Albeit he could have used some help and seemed overworked but his demeanor was nonetheless beyond inappropriate. If it's a management issue then get more staff there on a Saturday morning and please offer this guy some basic training in polite customer service.
AS
Amber Stock
Dec 28, 2025
1.0
I’ve been a couple times now and each time the workers are SO RUDE! Today the man was yelling at us, made a customer feel like she was an inconvenience and left her and I both feeling highly uncomfortable. This is unacceptable
BW
Benjamin Wang
Dec 1, 2025
1.0
Sent a fax here, the time stamp is 2013 rather than 2025. The manager was rude, and refused to correct or even take responsibilities.