The UPS Store

4.1
158 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3800 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southwest Corner Of 32nd Street And Chandler Blvd In Ahwatukee.

Details

  • DeliveryNot available

Location

The UPS Store
3145 E Chandler Blvd, Phoenix, AZ
85048, United States

Hours

Reviews

4.1
158 reviews
5 stars
116
4 stars
8
3 stars
2
2 stars
5
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.

Efficiency

Many customers appreciate the quick and efficient service, especially for shipping and returns, though some have experienced delays and disorganization.

Store Environment

The store is generally described as clean and inviting, but there are concerns about staff not adhering to health guidelines.

Inconsistent Experiences

Customers report varying experiences, with some visits resulting in excellent service while others lead to frustration and dissatisfaction.
  • LM
    Lynn McNerlin
    2 days ago
    5.0
    Friendly, competent and professional manner.
  • SG
    Sarah Gomez
    2 days ago
    4.0
    Service can be either great or just so so but PLEASE Get an air freshener. It smells like BO so bad in there.
  • SS
    SoftLatitude
    Jan 3, 2026
    1.0
    Not a good experience at all! Avoid this UPS store! It's, actually quite sad, we have used this UPS store for over 15 years. The employees and managers used to be nothing short of stellar. Unfortunately, absolutely not the case anymore. For about the last couple of years, particularly one employee is beyond rude, unhelpful, and condescending to the client who may not have his level of knowledge regarding returns, not to mention his unprofessional dress, phrasing, I could go on. I observed his responses to customer after customer and was astonished at his level rudeness. Albeit he could have used some help and seemed overworked but his demeanor was nonetheless beyond inappropriate. If it's a management issue then get more staff there on a Saturday morning and please offer this guy some basic training in polite customer service.
  • AS
    Amber Stock
    Dec 28, 2025
    1.0
    I’ve been a couple times now and each time the workers are SO RUDE! Today the man was yelling at us, made a customer feel like she was an inconvenience and left her and I both feeling highly uncomfortable. This is unacceptable
  • BW
    Benjamin Wang
    Dec 1, 2025
    1.0
    Sent a fax here, the time stamp is 2013 rather than 2025. The manager was rude, and refused to correct or even take responsibilities.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Phoenix offer?

The UPS Store #3800 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.