The UPS Store

Reviews

• SC

  Stephanie Corkill

  Feb 1, 2026
  1.0
  We’ve used this UPS Store (24 W. Camelback) regularly as a UPS Access Point and for Amazon returns. In the past, we’ve had positive experiences with friendly and helpful staff, which is why this recent pattern has been so disappointing. Over the past month, both my husband and I have had multiple negative interactions with the same front-counter employee. The issue has never been store policy, but about how information is delivered. During a package pickup (the third one that week), I was told that a photo of my ID on my phone was no longer acceptable. I understand and respect policy changes. What stood out was the cold, condescending tone used to communicate it, and from an employee who had literally helped me the day before. When I returned the next day with a mobile ID, the interaction was again curt. When I asked whether the ID needed to be scanned for verification, the response, without eye contact, was a snickered “no.” My husband’s experience was similar. On Saturday, he stopped in to ask about notarizing a document. A different employee told him a notary would be on site the following day and that he could come in before 3 PM. The employee in question was present during this conversation and apparently was a notary and could have helped him or set up an appointment with him, fully knowing his needs. When my husband returned as instructed and asked the employee about getting the document notarized, he was met with audible sighing and eye-rolling, implying this was an inconvenience for him, despite the store being quiet. When he calmly asked whether notarization was a service they offered and whether there was a problem assisting him, the response was: “If it was a problem, I would’ve said it was a problem.” My husband chose to leave. As he walked out, he could hear the employee making dismissive remarks about the interaction to others in the store. At no point has the issue been about policy or the answer given. The attitude and the effort made to make the customer feel unwelcome and that they are a burden is a red flag for any business owner. Given our experiences and the consistency of similar feedback from other customers, we’ve decided to take our business to another nearby UPS Store. With so many nearby options, there’s no reason to tolerate interactions that feel unnecessarily rude or unprofessional.
• FG

  Frank Genova

  Jan 25, 2026
  5.0
  Good service. My phone can’t pick up signal there (AT&T) so I wish the had WiFi.
• JD

  June Denham

  Jan 6, 2026
  5.0
  This is the place to go for fast in & out AMAZON returns love it & workers are courtious AND super fast THANX UPS on Camelback & central
• LB

  Linda Banks-Quintal

  Dec 26, 2025
  5.0
  Great owner and great customer service associates. Helpful and very efficient service!
• AB

  Anijarae Birdow

  Dec 16, 2025
  5.0
  This store is HIGHLY EFFICIENT and super friendly! Every time I visit the store I never have to wait in line and the employees always great me with a smile.

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