The UPS Store

4.2
126 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0565 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southeast Corner Of Bell And North 29th Avenue.

Details

  • DeliveryNot available

Location

The UPS Store
16845 N 29th Ave, Phoenix, AZ
85053, United States

Hours

Reviews

4.2
126 reviews
5 stars
96
4 stars
4
3 stars
3
2 stars
2
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Aaron and Austin, for their friendly, helpful, and professional service.

Operational Issues

Several reviews highlighted problems with the store's opening hours and staff availability, leading to frustration among customers.

Mixed Experiences

While some customers had excellent experiences, others reported rude behavior from specific employees and unhelpful service.

Cleanliness and Organization

The store was frequently described as clean and well-organized, contributing positively to the customer experience.

Pricing Concerns

Customers expressed dissatisfaction with certain fees for services like printing and notary, feeling they were excessive.
  • SM
    Samantha Mangus
    1 day ago
    1.0
    Would leave 0 stars if I could. It's 10:13 AM and the employee is standing around doing nothing with the door locked. The place was supposed to open at 10 AM and the employee did not even show up and open the door for himself until 10:02. He knew we were waiting to drop off a package and he stared at us through the window for 11 minutes. Doors still closed. Left to take business elsewhere.
  • SG
    Sierra Gauthier
    Aug 13, 2025
    1.0
    Sexual assault by the manger outside of the store . Made a report and nothing was done
  • SK
    Sherry Kirkiewicz
    Aug 1, 2025
    5.0
    Just wanted to mention Hannah and Michelle. I have a UPS within walking distance, but I choose my PO Box here because of their customer service. They handle sincerely the rudest customers with ease. I don't know how, but I'm grateful. Keep it up ladies.
  • DB
    Diana Brest
    Jul 1, 2025
    5.0
    The best store,owner,Mike is good to employees. The staff are great:Hailey,Michelle & all other employees,go above & beyond
  • SS
    Seanna
    Nov 9, 2022
    5.0
    Helpful and Quick. Thank you.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #0565 in Phoenix offer?

The UPS Store #0565 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.