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The UPS Store

3.0
(288 reviews)

Business Details

3039 West Peoria Ave, Phoenix, AZ
85051, United States
(602) 870-3887

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4870 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Peoria @ 31st Ave On The Se Corner Next To Chipotle.

Details

  • DeliveryNot available

Location

The UPS Store
3039 West Peoria Ave, Phoenix, AZ
85051, United States

Hours

Reviews

3.0
288 reviews
5 stars
129
4 stars
9
3 stars
9
2 stars
13
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful responses to inquiries.

Store Hours

Frequent complaints about inconsistent store hours, with customers often finding the store closed during posted hours.

Package Handling

Numerous reviews highlighted issues with package handling, including lost items and damaged goods.

Pricing Issues

Customers expressed dissatisfaction with high prices for services like printing and shipping, feeling they were overcharged compared to other locations.

Staff Performance

While some staff members received praise for their helpfulness, others were criticized for lack of professionalism and competence.
  • MM
    MistressBlu
    Feb 14, 2026
    5.0
    Love the people here love the fact that mon-fri They are open till 8pm every time I've gotten there at 7:55 pm they were always good to me about my amazon returns. I highly recommend this ups store!
  • KM
    Kayla McCullough
    Feb 10, 2026
    1.0
    Store is NEVER open on time. The amount of times I have shown up at 9 am and they are closed is insane. They have their business hours on the door and on google it says they open at 8 am. Never open before 10 am.
  • DB
    D Briggs
    Feb 5, 2026
    1.0
    This location is so inconsistent. Some days they don’t even bother opening. No notary at this location. They finally put a sign on the door regarding that issue. It’s 8:40am now on a Thursday. The door says opening time is 8:00am but the place is locked up tight no one stirring inside. At least 10 other customers have walked up to the door in the 10 min I’ve been waiting here. Most leave. I’m not here by choice. I’m doing a return & the vendor requires using UPS. I would never pick this store location again. I guess I will go find another location to drop off my package. All other customers have left. I’m the only idiot still hopeful they will open soon.
  • TD
    Tracey Devine
    Jan 21, 2026
    1.0
    These reviews are not alarming to this company or they would change. In the past I had shipped a vintage fan to my friend with a neat pop up birthday card. It never made it. I called UPS and they said I had to have the manager assist me to file a claim. I called ahead of time & the manager said they would be there when I got off work. So I made it on time. It was a given the manager wasn't there. I just gave up after that. They don't care. Another time I mailed my friend's kid who had cancer $20 for x-mas & a card. Didn't learn my lesson & took it to this place. They received the card. The back of the envelope had been torn open & the flap folded back down. They didn't receive the $20. It was stolen. This place has been this way for years. If it was alarming to them they would make some sort of effort to achieve higher than a 3 star google review. You've been warned. If you don't want missing packages or items stolen out of envelopes-go somewhere else!!!!
  • JM
    Janet Munguia
    Jan 20, 2026
    1.0
    Went 3 different times and the store claims to be open until 8pm and it was closed once mid day and two times around 5-6pm. Unacceptable and poor customer service

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4870 in Phoenix offer?

The UPS Store #4870 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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