The UPS Store

4.2
284 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2060 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - N/E Corner Of 48th St & Ray Rd..

Details

  • DeliveryNot available

Location

The UPS Store
4802 E Ray Rd, Phoenix, AZ
85044, United States

Hours

Reviews

4.2
284 reviews
5 stars
216
4 stars
16
3 stars
3
2 stars
3
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the staff for being friendly and helpful, others report unprofessional behavior and poor service.

Efficiency

Many customers appreciate the quick and efficient service, often noting minimal wait times and fast processing.

Training Issues

Several reviews highlight a lack of proper training among staff, leading to mistakes and misunderstandings during service.

Convenience

The location is frequently mentioned as convenient, with many customers valuing the accessibility and range of services offered.

Pricing Concerns

Customers express frustration over additional fees for services like printing and notary, feeling that the costs are excessive.
  • DM
    David Mooney
    Oct 18, 2025
    1.0
    They have two down printers and can't help ship in store.
  • SD
    Shells D
    Oct 18, 2025
    5.0
    So fast and efficient. In and out in 2 minutes. No waiting. No line. Love this way to return Amazon orders.
  • DA
    Dewi Anderson
    Sep 27, 2025
    5.0
    I go here for all my printing needs and have great customer service every time. Cage and Andrew were kind, prompt, and helpful when I went in today. A great place in Ahwatukee to get your printing needs taken care of!
  • CS
    Cain Anthony Suarez
    Sep 20, 2025
    1.0
    I came in at 2:55 pm the 2 gentlemen at the cashier said they couldn’t help me due to them logging off early and they said they couldn’t help me do a mail sending service only a return, as a buisness owner when my buisness says closed at a certain time it’s open till then. Unprofessional
  • AK
    Andy K
    Sep 20, 2025
    1.0
    This UPS store had one of the worst customer service I have ever seen. The employee scanned my return equipment and gave me a receipt that was almost illegible. When I asked him about getting me a receipt that was fully legible, he told me that the printer was unable to do that. AT&T told me that they never received my equipment and I got charged a $150 non return fee for the equipment. The employee also just threw the equipment in a box and told me to take a picture for confirmation. Do NOT come to this location if you want your stuff to actually get sent out.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2060 in Phoenix offer?

The UPS Store #2060 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.