The UPS Store

2.7
248 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0225 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Bethany Square Shopping Center, Ne Corner Of Bethany Home Rd And N 43rd Ave.

Details

  • DeliveryNot available

Location

The UPS Store
6001 N 43rd Ave, Phoenix, AZ
85019, United States

Hours

Reviews

2.7
248 reviews
5 stars
90
4 stars
12
3 stars
5
2 stars
12
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some employees are praised for being friendly and helpful, others, particularly older staff members, are frequently described as rude and unhelpful.

Staff Performance

Certain employees, like Carmen and Debbie, receive high praise for their efficiency and kindness, while others, especially older staff, are criticized for poor service and lack of engagement.

Store Environment

The store is noted for being clean and well-organized, but there are complaints about the lack of air conditioning, making it uncomfortable for customers.

Service Efficiency

Customers appreciate the quick service during busy times, although there are instances of long waits and inefficiencies attributed to specific staff members.

Negative Experiences

Several reviews highlight instances of perceived discrimination and unprofessional behavior, particularly from older female staff, leading to a negative impression of the store.
  • CO
    chiedo oluchi
    Nov 2, 2025
    1.0
    If only I can give zero star. Very rude and arrogant set of bunches, that were very rude to my husband today and were wicked and unmannered to my little 3 years old daughter. How I wish I was there, I would have put them in their places. So unprofessional with no customer service quality.
  • S0
    sharon 0w0
    Sep 9, 2025
    1.0
    Very bad service, they sent my package incorrectly and they don't want to take responsibility. I explained to them that they were two different returns and they didn't care. They sent everything together and there is no record of the other package that I clearly brought the day I returned everything. they treated me very poorly except for one guy, the ladies made many comments, mocking, racist towards me for not speaking English as well as another client), they were not friendly and did not want to help me (that was not their problem) was what they told me, they raised their voices and ignored us and did not take us seriously.
  • JC
    Justyn Cox
    Sep 4, 2025
    1.0
    I'm giving a 1 star because the FaxMachine was done... I would have given at least a 3 star if the staff was more friendly...
  • OH
    Oreo Hall
    Aug 18, 2025
    5.0
    The lady that helped me today was an absolute 💯 sweetheart... fast and very professional and super nice
  • JD
    joshua gallegos dominguez
    Jul 27, 2025
    5.0
    Sandy is the best! Great shop

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store at 6001 N 43rd Ave in Phoenix offer?

The UPS Store offers expert packing, shipping, professional printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.