Brand Certified

The UPS Store

4.2

(275 reviews)

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Business Details

2320 E Baseline Rd, Phoenix, AZ

85042, United States

(602) 889-8888

https://locations.theupsstore.com/az/phoenix/2320-e-baseline-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store

The UPS Store #4850 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northwest Corner Of 24th St & Baseline, In The Target Plaza.

Details

DeliveryNot available

Location

The UPS Store

2320 E Baseline Rd, Phoenix, AZ

85042, United States

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Hours

Monday8:00 AM - 6:30 PM

Tuesday8:00 AM - 6:30 PM

Wednesday8:00 AM - 6:30 PM

Thursday8:00 AM - 6:30 PM

Friday8:00 AM - 6:30 PM

Saturday9:00 AM - 5:00 PM

Sunday10:00 AM - 3:00 PM

2026-04-05Regular Hours

2026-05-10Regular Hours

2026-05-25Regular Hours

2026-07-03Regular Hours

2026-07-04Regular Hours

2026-09-07Regular Hours

2026-10-12Regular Hours

2026-11-11Regular Hours

2026-11-26Regular Hours

2026-11-27Regular Hours

2026-12-25Regular Hours

2026-12-31Regular Hours

2027-01-01Regular Hours

Reviews

4.2

275 reviews

5 stars

207

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several reports of poor service and rude attitudes from some employees.

Efficiency

Customers appreciated the quick and efficient service, especially during busy times, with several employees noted for their ability to handle multiple tasks effectively.

Mixed Experiences

Reviews indicated a mix of positive and negative experiences, with some customers expressing frustration over specific incidents while others highlighted excellent service.

Product Knowledge

Some employees demonstrated strong product knowledge and problem-solving skills, while others were criticized for lack of training and professionalism.

CM
Carlton McKey
Dec 11, 2025
1.0
I'm currently waiting here for a package that I can see right in front of me. But the lady said she is too busy to scan it in. So waiting here while she helping other people. No apologies just laughed at me while I wait here. This is crazy because ever other time this happens they just scan it real quick and let me leave with my package.
AS
Abdel Shoaib
Dec 4, 2025
5.0
Thank you Leonardo for helping me and making my day. Took a process and condensed it for me making me life easier and happier.
AH
Andre Hoffner
Dec 1, 2025
5.0
Sofia was awesome friendly and really helped us out. Great job!!!
RG
Rick Gonzalez
Oct 16, 2025
4.0
I’ve never been able to figure out why Yelp’s rating at this location appears so low! My experiences here for well over 10 years now have been well above average overall. An overall 3.5 Yelp rating just doesn’t seem fair, albeit perfection with a 5.0 would be totally unreasonable. Over the years, these folks, and they’ve had their share of turnover, I experienced have done an exceptional overall service in their offering the consumer everything from shipping to packing, copying and shredding, passport photos to package acceptance and then some. Especially during Mother’s Day and Holiday Seasons. Always with a smile and courteousness. I guess people always wait for busy season, and/or haven’t got the patience to wait when its busy! Kudos to work well done.
SA
Saiful Ahsan
Oct 13, 2025
1.0
Very bad customer service. I shipped a guaranteed next day delivery which UPS missed and delivered 3 days later. Per their service contract, they should refund the full shipping cost. I had to go to the store 4 times for it. The store manager, Mr. Enoch, took my details twice and said I will receive a check. Our last conversation was on September 22nd. As of now, I have not received any check or communication from UPS. Highly NOT a recommend store to do your business.