The UPS Store

4.2
275 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4850 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northwest Corner Of 24th St & Baseline, In The Target Plaza.

Details

  • DeliveryNot available

Location

The UPS Store
2320 E Baseline Rd, Phoenix, AZ
85042, United States

Hours

Reviews

4.2
275 reviews
5 stars
207
4 stars
10
3 stars
6
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences reported; some employees received high praise for their helpfulness and friendliness, while others were criticized for rudeness and poor service.

Efficiency

Several customers noted quick and efficient service, especially during busy times, while others experienced delays and issues with service.

Staff Attitude

Positive interactions highlighted staff's friendliness and professionalism, but there were also complaints about unprofessional behavior from certain employees.

Service Quality

Overall, many customers appreciated the quality of service provided, particularly by specific employees, but there were notable instances of dissatisfaction with service handling.
  • CM
    Carlton McKey
    Dec 11, 2025
    1.0
    I'm currently waiting here for a package that I can see right in front of me. But the lady said she is too busy to scan it in. So waiting here while she helping other people. No apologies just laughed at me while I wait here. This is crazy because ever other time this happens they just scan it real quick and let me leave with my package.
  • AS
    Abdel Shoaib
    Dec 4, 2025
    5.0
    Thank you Leonardo for helping me and making my day. Took a process and condensed it for me making me life easier and happier.
  • AH
    Andre Hoffner
    Dec 1, 2025
    5.0
    Sofia was awesome friendly and really helped us out. Great job!!!
  • RG
    Rick Gonzalez
    Oct 16, 2025
    4.0
    I’ve never been able to figure out why Yelp’s rating at this location appears so low! My experiences here for well over 10 years now have been well above average overall. An overall 3.5 Yelp rating just doesn’t seem fair, albeit perfection with a 5.0 would be totally unreasonable. Over the years, these folks, and they’ve had their share of turnover, I experienced have done an exceptional overall service in their offering the consumer everything from shipping to packing, copying and shredding, passport photos to package acceptance and then some. Especially during Mother’s Day and Holiday Seasons. Always with a smile and courteousness. I guess people always wait for busy season, and/or haven’t got the patience to wait when its busy! Kudos to work well done.
  • SA
    Saiful Ahsan
    Oct 13, 2025
    1.0
    Very bad customer service. I shipped a guaranteed next day delivery which UPS missed and delivered 3 days later. Per their service contract, they should refund the full shipping cost. I had to go to the store 4 times for it. The store manager, Mr. Enoch, took my details twice and said I will receive a check. Our last conversation was on September 22nd. As of now, I have not received any check or communication from UPS. Highly NOT a recommend store to do your business.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4850 in Phoenix offer?

The UPS Store #4850 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.