The UPS Store

3.6
145 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4010 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At Northwest Corner Of 7th Street And Thunderbird Road.

Details

  • DeliveryNot available

Location

The UPS Store
428 E Thunderbird Road, Phoenix, AZ
85022, United States

Hours

Reviews

3.6
145 reviews
5 stars
90
4 stars
4
3 stars
1
2 stars
8
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Pat consistently receives high praise for her exceptional customer service, with many customers noting her friendly demeanor and willingness to help.

Staff Performance

While Pat is frequently highlighted as a standout employee, there are mixed reviews about other staff members, with some customers reporting rude or unhelpful interactions.

Service Issues

Several customers experienced issues with services such as notary appointments and fingerprinting, indicating a lack of consistency in service availability and quality.

Pricing Concerns

Customers expressed dissatisfaction with additional charges for services like taping boxes and printing labels, leading to complaints about perceived unfair pricing practices.

Store Environment

The store is generally described as busy but well-managed, with many customers appreciating the friendly atmosphere despite occasional long wait times.
  • AH
    Ann Healy
    Nov 11, 2025
    1.0
    Try Mailbox post office across the street. Internationally letter is $3 cheaper. Sent from ups thunderbird they charge $9.98 sent from Mail Box post office across the street $6.98. A standard letter 78c but sent from UPS Thunderbird more than double the price at $1.98. A mail in ballot cost 78c from 6 residents feedback but UPS charges $1.98. I love Pat always with a smile but not sure I want to pay double to send my mail. Beware coming up to Christmas check in with Mail Box across the street. They are so much Cheaper by a long shot.
  • CH
    Chrissy Hughes
    Oct 12, 2025
    5.0
    Pat holds down the fort with a smile in spite of how busy this location is. She is wonderful and does a great job, even in the mist of chaos some days
  • CH
    Craig Henline
    Sep 20, 2025
    5.0
    Pat provided excellent customer service with the notary services, thank you God bless!
  • DW
    Dana Wilke
    Aug 18, 2025
    5.0
    10/10 best UPS store I’ve been to!!! The staff go out of their way for the customer and always helpful to find the most economical shipping solutions.
  • TG
    Tony Graves
    Aug 8, 2025
    5.0
    My Dear Pat is fantastic! She does everything with a genuine smile and is always ready to assist the requests of each customer that walks in. Please give her a well deserved raise!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4010 in Phoenix offer?

The UPS Store #4010 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, passport/photo ID services, and small business services.