The UPS Store

3.7
147 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4010 in Phoenix offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At Northwest Corner Of 7th Street And Thunderbird Road.

Details

  • DeliveryNot available

Location

The UPS Store
428 E Thunderbird Road, Phoenix, AZ
85022, United States

Hours

Reviews

3.7
147 reviews
5 stars
92
4 stars
4
3 stars
1
2 stars
8
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Pat consistently receives high praise for her friendly and helpful demeanor, making customers feel valued and appreciated.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, noting that shipping and service costs were higher compared to competitors.

Service Quality Variability

While many reviews highlight excellent service, there are notable complaints about inconsistent service quality, particularly from certain staff members.

Efficiency

Customers appreciate the quick service and efficiency at this location, especially during busy times.

Notary Services Issues

There are complaints regarding the availability and reliability of notary services, with some customers experiencing issues with appointments.
  • SJ
    Scott Johnson
    Jan 2, 2026
    5.0
    Always smiling faces. They go out of their way to help you send or receive your packages. I've used the notary service numerous times...no problem.
  • JG
    Jett G
    Dec 18, 2025
    5.0
    Great again!! Another great experience at another UPS store with Mrs. Pat, Alize & Jorjet!! Mahalo-Jett
  • AH
    Ann Healy
    Nov 11, 2025
    1.0
    Try Mailbox post office across the street. Internationally letter is $3 cheaper. Sent from ups thunderbird they charge $9.98 sent from Mail Box post office across the street $6.98. A standard letter 78c but sent from UPS Thunderbird more than double the price at $1.98. A mail in ballot cost 78c from 6 residents feedback but UPS charges $1.98. I love Pat always with a smile but not sure I want to pay double to send my mail. Beware coming up to Christmas check in with Mail Box across the street. They are so much Cheaper by a long shot.
  • CH
    Chrissy Hughes
    Oct 12, 2025
    5.0
    Pat holds down the fort with a smile in spite of how busy this location is. She is wonderful and does a great job, even in the mist of chaos some days
  • CH
    Craig Henline
    Sep 20, 2025
    5.0
    Pat provided excellent customer service with the notary services, thank you God bless!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4010 in Phoenix offer?

The UPS Store #4010 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, passport/photo ID services, and small business services.