Business Details
About
Shipping Service
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.6
754 reviews
5 stars
656
4 stars
28
3 stars10
2 stars7
1 star
53
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Most customers praised the delivery service for being timely, professional, and efficient.
Customer Service
While many reviews highlighted excellent customer service, there were notable complaints about poor communication and scheduling issues.
Professionalism
Delivery personnel were frequently described as polite, courteous, and knowledgeable.
Installation Quality
Installation experiences varied; some customers reported excellent installation, while others faced issues with unqualified installers.
Communication
Customers appreciated proactive communication regarding delivery times, but some experienced frustration with inconsistent updates.
- SJSamantha Jo2 days ago5.0Had quite an awful experience with a 3rd party delivery service through RXO. The guys showed up and left without leaving my mattress, even though we PAID for white glove delivery! After calling for over an hour, getting disconnected multiple times and being told “rest assured” we will get a resolution, we somehow got blessed with getting a call back from Brad, the hub manager at the Phoenix location. He was on PTO and still managed to take care of us! The fact he not only called us on a day off, but made sure to have the guys re-deliver the mattress, is above and beyond! He even told us to make sure we confirm with him once we got the mattress. To go from such an AWFUL “delivery” attempt to such INCREDIBLE customer service from Brad, he TRULY turned a traumatic experience in to a happy ending. The guys even came back with a much better attitude because Brad cared enough to make sure it was smooth on both sides. Thank you Brad for caring about the customer and I hope RXO knows how lucky they are to have an employee like him :)
- GSGene SkutackNov 10, 20255.0Team delivered my kitchen cabinets and they were very polite and ensured the cabinets were transfer to my home with care.
- EHEric HeywoodNov 4, 20251.0The WORST experience I have ever had with any service business. They delivered a fridge and a dishwasher and just left the fridge sitting in the driveway. Then the 2 delivery guys started yelling and arguing with each other and one of the delivery guys just drove the truck away with all of the tools so that the remaining delivery guy (whoi was now "stranded" at my home) just sat on the curb. We had to wait there for 4 hours (while all of the food that I had to remove from the old fridge spoiled on the countertop) until another crew showed up. This entire pathetic episode wasted 5 hours of my day and cost me about $600 in spoiled food. But the low point was that these clowns installed the dishwasher incorrectly and now I have to hire a plumber to fix what these fools screwed up. HORRIBLE!
- MBMelissa BraunNov 3, 20255.0Very professional clean and easy!
- DJDarth JimmyOct 28, 20251.0The delivery drivers themselves from today were great. The service from customer service was dog crap. I had my delivery rescheduled because "delivery was attempted" when I was in the front yard all day working on my car. No one stopped by. Then I call back and they refuse to give me any contact information for the warehouse in Phoenix because it's not company policy.
Frequently Asked Questions About RXO
What services does RXO provide in the last mile logistics sector?
RXO Logistics specializes in last mile logistics for heavy goods, arranging around 10 million deliveries and 500,000 assemblies and installations annually across North America.
Where is RXO located?
RXO is located at 1500 S 71st Avenue, Suite 800, Phoenix, AZ 85043, USA.
What are the business hours of RXO?
RXO operates from 8:00 AM to 5:00 PM, Monday through Saturday, and is closed on Sundays.
How can I contact RXO for inquiries related to last mile logistics?
You can contact RXO by phone at +1 800-883-4593 or email lastmile@rxo.com for last mile logistics inquiries.
Does RXO offer multilingual support?
Yes, RXO provides services in both English and Spanish to cater to a diverse clientele.
What categories does RXO fall under?
RXO is categorized as an XPO Enterprise Service, Shipping Service, and Cargo & Freight Company.
Which nearby companies could be relevant for customers visiting RXO?
Nearby companies like XPO Logistics, Inc., Hellofresh, and Essendant - Phoenix Distribution Center provide complementary logistics and distribution services that might interest RXO's clients.
Are there any nearby stores where RXO customers might find home goods or furniture?
Customers can visit nearby stores such as CFA Cabinetry and RetuawA for home goods and furniture needs before or after engaging with RXO's services.
What nearby services can assist with transportation and automotive needs related to deliveries?
Nearby services including Betts Truck Parts & Service and Dealer Tire cater to automotive and truck repair needs, supporting transportation requirements linked to deliveries.
How can customers engage with RXO's online presence?
Customers can learn more and connect with RXO via their website https://www.rxo.com, LinkedIn profile at https://www.linkedin.com/company/rxo/, and social media such as Facebook (RXOLogisticsIncPhoenixAZ), Twitter (@rxoinc), and Instagram (@rxo.inc).