Business Details
About
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.6
762 reviews
5 stars
662
4 stars
28
3 stars10
2 stars7
1 star
55
What are people saying?
AI-generated from recent customer reviews
Delivery Experience
Many customers praised the punctuality and professionalism of the delivery personnel, highlighting their efficiency and courteous behavior.
Communication Issues
Several reviews pointed out significant problems with communication regarding delivery schedules, leading to frustration among customers.
Customer Service
While some customers had positive experiences with individual delivery personnel, many expressed dissatisfaction with the overall customer service and logistics management.
Installation Quality
There were mixed reviews about installation quality, with some customers reporting excellent service while others experienced issues with improper installations.
- JAJose Arreaza1 day ago5.0The delivery team was punctual.Informative, extremely polite, and they did an awesome job. And the plus side, I got my delivery earlier than anticipated, which was even a better bonus
- VMVal Maldonado2 days ago5.0The delivery team were Allstars !
- JMJeff MillerDec 8, 20255.0RXO made a perfect delivery of my furniture order. The company let me know when the driver would be there and it was spot on. The driver, Leo, was perfect in his communication, set the furniture in place and took away the packing. Couldn’t have asked for a better delivery.
- JMJeanine MaineDec 5, 20251.0My experience thus far has been horrible. I received confirmation on Dec. 3rd that my delivery would be on Dec. 5th. I arranged to take off work work on December 5th. On the morning of December 4th, I received notification that my delivery would be made that day. I had to let my boss know that I would not be able to come to work on December 4th. Late on December 4th, I received notification that the delivery had been changed back to December 5th. Just a little after 12:00 p.m. on December 5th, I received a phone call that the product had been damaged and was being returned to the "manufacturer." I spent an hour on the phone with Samsung trying to arrange for a replacement. Just before 2:00 p.m. on December 5th, I received another notification from RXO that my delivery was ready to be scheduled. When I called RXO to clarify, they stated the item had never been damaged but rather their truck had broken down. The earliest delivery date they could schedule was December 22nd. It is absolutely unacceptable that I have to wait two and a half weeks to receive my item when the issue was caused by RXO. In addition, I will have had to take off 3 days of work for this delivery. I have requested to have the situation escalated to the manager. I have not heard anything back.
- ESEthan SmithDec 3, 20251.0Do not ever deal with this company. They promise days to deliver and then don't follow through. No communication whatsoever that I was not getting my delivery on the day they promised. Then they tell me they can't even deliver the following day but will need to deliver the day after that when I am leaving town. This is why I scheduled delivery 2 days before I am leaving. Absolute worst customer service I have ever experienced in my life. Absolutely horrible!!! Everyone BEWARE!!
Frequently Asked Questions About RXO
What services does RXO provide in the last mile logistics sector?
RXO Logistics specializes in last mile logistics for heavy goods, arranging around 10 million deliveries and 500,000 assemblies and installations annually across North America.
Where is RXO located?
RXO is located at 1500 S 71st Avenue, Suite 800, Phoenix, AZ 85043, USA.
What are the business hours of RXO?
RXO operates from 8:00 AM to 5:00 PM, Monday through Saturday, and is closed on Sundays.
How can I contact RXO for inquiries related to last mile logistics?
You can contact RXO by phone at +1 800-883-4593 or email lastmile@rxo.com for last mile logistics inquiries.
Does RXO offer multilingual support?
Yes, RXO provides services in both English and Spanish to cater to a diverse clientele.
What categories does RXO fall under?
RXO is categorized as an XPO Enterprise Service, Shipping Service, and Cargo & Freight Company.
Which nearby companies could be relevant for customers visiting RXO?
Nearby companies like XPO Logistics, Inc., Hellofresh, and Essendant - Phoenix Distribution Center provide complementary logistics and distribution services that might interest RXO's clients.
Are there any nearby stores where RXO customers might find home goods or furniture?
Customers can visit nearby stores such as CFA Cabinetry and RetuawA for home goods and furniture needs before or after engaging with RXO's services.
What nearby services can assist with transportation and automotive needs related to deliveries?
Nearby services including Betts Truck Parts & Service and Dealer Tire cater to automotive and truck repair needs, supporting transportation requirements linked to deliveries.
How can customers engage with RXO's online presence?
Customers can learn more and connect with RXO via their website https://www.rxo.com, LinkedIn profile at https://www.linkedin.com/company/rxo/, and social media such as Facebook (RXOLogisticsIncPhoenixAZ), Twitter (@rxoinc), and Instagram (@rxo.inc).