Visit FedEx Ship Center in Phoenix, AZ when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.
Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.
Delivery Issues
Numerous reviews highlighted problems with package deliveries, including missed deliveries and packages marked as delivered when they were not.
Mixed Experiences
While some customers praised the quick service and helpful staff, others expressed frustration with the overall service quality and reliability.
Efficiency
A number of reviews noted quick service and efficiency at the location, particularly during less busy times.
BD
Baya Dahmani
2 days ago
5.0
There was a gentleman and a lady that was at the front desk last night (2/23/26). They were so kind and helpful. Fantastic team!
TP
The Prophet
Jan 26, 2026
1.0
Brought some things to be shipped back to my job. The guy comes out and says he will help me shortly. After he see items he proceed to talk to another employee and say we can’t do that you have to go to another location we don’t ship items. I swear it says FedEx shipping center. Don’t come here they don’t want to work. They will send you somewhere else down the road because they don’t want to help you.
SS
shan
Jan 16, 2026
1.0
Customer service is awful at this location. On multiple occasions the women working the front desk have been very rude and act as if performing their basic duties is a major inconvenience. Even while there are zero other customers in the store. Please do better FedEx.
GZ
Gabriella Zwall
Jan 10, 2026
1.0
This morning at opening the employee was very rude audibly sighing, playing loud noises on their phone, and straight up acting like they could care less about their job. On top of that I was not informed any of the information required to receive the package when I was promoted by call.
DK
David Karber
Dec 27, 2025
5.0
The staff was great and the most cost effective way to mail a package to Indiana. There was no wait at all which I thought the week before Christmas would be terrible.