Visit FedEx Ship Center in Phoenix, AZ when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude and unprofessional.
Delivery Issues
Numerous complaints about delayed or failed deliveries, including packages being marked as delivered without actual delivery occurring.
Staff Performance
Some staff members are noted for their efficiency and helpfulness, while others are described as slow and distracted, leading to long wait times for customers.
Facility Conditions
The location is generally described as clean and well-organized, but there are concerns about inadequate lighting and accessibility.
RW
Rosarita Wiley
Feb 14, 2026
4.0
Service was good but the parking lot is very small
LL
Left Lane Logistics
Feb 5, 2026
1.0
Their drivers try to run you off the road while wearing purple FedEx shirts. I have the recording where it was emerge lane, and this this guy just forcibly, ran me off the road. I was driving a new Truck and he was driving accord like he wasn’t afraid to crash. I talked to him when the parking lot ask him if we could check out damages to see if he scratched me or anything because if we came really close. He just kept on saying Heartful words in a FedEx uniform. I told him maybe I should talk to your boss and let him know what kind of driver you are. I have the recording. He kept on saying to leave, so I took a picture of his plate.
JS
Jeff Scheid
Feb 3, 2026
1.0
I hate Fedex
CC
Carlos Carrillo
Dec 16, 2025
1.0
Horrible customer service
LM
Least Mark
Dec 13, 2025
5.0
Muy amable el muchacho que me atendió muy servicial