United States Postal Service

2.5
188 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8380 W Emile Zola Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8380 W Emile Zola Ave, Peoria, AZ
85381, United States

Hours

Reviews

2.5
188 reviews
5 stars
56
4 stars
14
3 stars
6
2 stars
11
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over unreliable delivery and poor handling of mail.

Long Wait Times

Customers frequently report long lines and slow service at this location, leading to dissatisfaction with the overall efficiency.

Communication Problems

Many customers struggle to reach the post office by phone, with reports of calls going unanswered and difficulty in resolving issues.
  • LL
    Lynn
    Jan 2, 2026
    5.0
    A shout out to the Manager Erin who went above and beyond to remedy my situation! Excellent responsiveness to my complaint! Thank you so much!
  • AS
    Adriannea Santos
    Dec 24, 2025
    5.0
    Always so professional. They can't help long lines but they do their best
  • SP
    Sean Peapus
    Dec 2, 2025
    1.0
    Lost my check and could of cared less. Can not wait until the post office no longer exists and Amazon is doing the mail. They dont lose letters and packages on the regular.
  • RT
    Rosalie Tobey
    Nov 23, 2025
    1.0
    Mail delivered 3 days to a mail box that would not close.How does a mail person leave mail in a box wide open to the public?I have no trust in the employees that work there .I do not believe the Post Office will make any changes.
  • NN
    Narissa
    Nov 18, 2025
    1.0
    Worst location they were rude and not helpful at all

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.