The UPS Store

Reviews

• AA

  Aimsterdame Aimsterdame

  Feb 3, 2026
  5.0
  I always receive excellent service at this UPS location. When I brought my package today it was in & out in 5 minutes.
• GP

  Gerry Perez

  Jan 31, 2026
  1.0
  I arrived at this location three minutes before the posted closing time and was refused service. The doors were already locked, despite several customers still inside waiting to be helped. I was told they were “closed” because there were “too many people inside.” Employees appeared visibly upset about helping the remaining customers and yelled from behind the counter that the store was closed, rather than addressing people professionally. As one customer exited, I briefly held the door to try to speak with an employee. A female employee came from behind the counter, pulled the door from my hand, and shut it rudely, without explanation or courtesy. To make matters worse, a UPS truck driver leaving the area made a sarcastic remark implying customers shouldn’t “save returns for the last minute.” Posted business hours exist for a reason — showing up three minutes before closing is still within business hours, the same as arriving an hour earlier. I understand end-of-day stress, but locking doors early, refusing service within posted hours, yelling at customers, and physically pulling a door shut is unacceptable. This experience showed a complete lack of professionalism and basic customer service. I will think twice before using this location again.
• RR

  Richard Rico

  Jan 24, 2026
  5.0
  Always quick and friendly service. I wish we could rate the parking lot though because that would get zero stars lol. Who ever designed that space should be fired. Tiny parking lot. Starbucks drive thru line runs into parking lot traffic and blocks you off. Only reason I dread going there in my big ol' truck.
• CE

  Cheryl Egan

  Jan 23, 2026
  5.0
  Staff if very friendly, helpful and very efficient. Great Staff and service!!
• SK

  Sam K

  Jan 8, 2026
  5.0
  Very nice people. They are very busy, probably one reason is because the nearest USPS office is quite a drive. Wish they would open one closer as the desert expands outward! So much building around here now, and so many new homes. Dunno why people are giving them low ratings. From my experience, they do their best and are friendly despite always being super busy. I hate the parking lot situation there-- they crammed a Starbucks drive-thru in with several other retail storefronts. So you have to contend with that, and it seems there are never enough spaces. It's always been chock full of cars when I am there, and extremely congested with what feels like a claustraphobicly tight turn radius-- the most annoying parking lot I have seen in Peoria. That's my experience.

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