The UPS Store

4.1
157 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4320 in Peoria offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Bashas' Shopping Center On Lake Pleasant Rd. And W. Beardsley Rd..

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
20403 N Lake Pleasant Rd, Peoria, AZ
85382, United States

Hours

Reviews

4.1
157 reviews
5 stars
119
4 stars
3
3 stars
2
2 stars
5
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and attentive, with many customers praising individual employees for going above and beyond.

Efficiency

Customers frequently mention quick and efficient service, particularly for Amazon returns and shipping needs.

Mixed Experiences

While many reviews are positive, there are notable complaints regarding pricing practices and some negative interactions with staff.

Store Management

Recent changes in ownership have led to improvements in service and customer satisfaction, although some customers express dissatisfaction with new policies.
  • TS
    Thelma Swain
    4 days ago
    5.0
    Alessia has the best experience when I go to the UPS. And I mess up my Amazon returns. She is so helpful. She doesn't make me dumb. She always says I'll see you next time. Always says thank you for coming in.
  • II
    IndigenousImages
    Jan 4, 2026
    5.0
    Alissa Fernandez, manager at the N. Lake Pleasant Rd branch is Peoria has got to be the most incredible manager there is, hands down! We had a very trying time packing up our great aunt’s apartment after her passing. Alissa was compassionate, understanding, and extraordinarily helpful. She helped us condense our packing boxes to a manageable volume, and took care of ensuring that all of the belongings were safe and protected. All while assisting the other members of the staff deal with the overwhelming number of holiday customers! We cannot thank her enough for her assistance .
  • BM
    Benjamin Fineberg Marsh
    Dec 18, 2025
    5.0
    An absolutely awesome establishment. The workers are attentive and assist with your mail or packaging needs. It's so refreshing being greeted with a smile. The ladies are hands down the best😁. The fellas are cool too!
  • LE
    Linda Ekins
    Dec 16, 2025
    5.0
    The UPS store is convenient, easy to get through and priced fairly. I am fortunate to have one close to my home. They are my go to place for sending packages, returning Amazon purchases and using their other service services offered.
  • DD
    Daina Mason dainamaye@hotmail.com
    Dec 12, 2025
    5.0
    Alicia who works at this store is AWESOME!!! She was great at helping me get a package sent back to me from a NASTY hotel manager at the Sunset Beach Travelodge - she even phoned them personally to expedite it’s return - I suspect I would never have received my package if not for her helpful intervention

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Peoria?

The UPS Store in Peoria is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.