Location.com logo
Brand Certified

The UPS Store

4.1
(167 reviews)

Business Details

20403 N Lake Pleasant Rd, Peoria, AZ
85382, United States
(623) 376-8810

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4320 in Peoria offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Bashas' Shopping Center On Lake Pleasant Rd. And W. Beardsley Rd..

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
20403 N Lake Pleasant Rd, Peoria, AZ
85382, United States

Hours

Reviews

4.1
167 reviews
5 stars
127
4 stars
3
3 stars
2
2 stars
5
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently friendly, helpful, and professional, with many customers praising individual employees for their exceptional service.

Efficiency

Customers frequently mention quick and efficient service, particularly for Amazon returns and shipping needs.

Mixed Experiences

While many reviews are positive, there are notable complaints regarding international shipping issues and inconsistent service quality.

Store Management

Recent changes in ownership have led to improvements in service, but some customers express dissatisfaction with new policies affecting mailbox access.
  • KK
    KRL
    2 days ago
    5.0
    The staff is always pleasant to deal with. They always have a great attitude and handled everything expeditiously.
  • JA
    Julie Anderson
    Feb 25, 2026
    5.0
    Quick and always friendly service. Fair pricing. Convenient Amazon returns. I have been to other UPS stores and the service was poor and unfriendly.
  • KD
    Kurt Dehner
    Feb 23, 2026
    1.0
    Horrible Experience…….I used this UPS Office to send a package(her green card) to my daughter-in-law in Brazil. It cost $165.00 and did not arrive until over a week later, causing my son, his wife and her parents to cancel their flight to the U.S. and book new tickets at a substantially higher cost. The store manager (Alecia) made efforts, but she refused to refund our money saying UPS refused our request. I have used this UPS office often with local success, but I would NEVER NEVER NEVER use them for international. Deliveries. I am still fuming over Alecia’s refusal to refund our money. For that reason I will never use this UPS franchise office again. They refuse to acknowledge they have any responsibility in this fiasco!!!!!
  • KJ
    KEN JENKINS
    Feb 18, 2026
    5.0
    Every time I go to this UPS Store I am impressed by the place. Always clean and organized, always well staffed, I am always greeted by someone who appears to genuinely care about my day. They are all just a pleasure to work with and always handle things proficiently and professionally.
  • RG
    Russell Gardner
    Feb 10, 2026
    1.0
    This place is a joke. My established company had been paying for a mail box here for 3 months. I have yet to receive one piece of mail. They have had me sign the same USPS document 3 times claiming it’s my fault because this document hasn’t been signed. Further more, they don’t even have me listed as the person on the mail box, only my wife who is not the primary member of my company. I have provided 2 forms of ID 2 dadgum times and they still have not added me to the box. Furthermore, the last time I was in, today, to give them the same document for the third time.. they are blaming me for not filling out a change of address with the post office… they even debated me and told me it was my fault after providing the documentation showing that I changed my address 3 months ago. The employees here have absolutely no clue what’s going on or how to conduct business. My last gripe is that I went in to have documents printed, and once they were printed the employee had to call someone to figure out how to charge me. Are they hiring idiots? Are they not trained, or do they just not give a crap about the consumer? Good luck, I would choose a different option. My mailboxes will be canceled, my lawyer will recoup my money, my time and my mental distress as well as business losses due to missing checks and missing tax documents.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Peoria?

The UPS Store in Peoria is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: