The UPS Store

3.6
122 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5809 in Oro Valley offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Oro Valley.

Details

  • DeliveryNot available

Location

The UPS Store
10645 N Oracle Rd, Oro Valley, AZ
85737, United States

Hours

Reviews

3.6
122 reviews
5 stars
73
4 stars
3
3 stars
5
2 stars
3
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with several mentioning condescending attitudes and lack of assistance.

Staff Friendliness

While some reviews praised individual staff members for their friendliness and helpfulness, there were numerous complaints about overall staff demeanor being unfriendly or dismissive.

Service Efficiency

Several customers noted issues with service efficiency, including long wait times and complications with simple processes, contrasting with a few positive experiences of quick service.

Pricing Concerns

Customers expressed dissatisfaction with perceived high prices for services, including shipping and printing, with some feeling that charges were not clearly communicated.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions while others reported significant frustrations, indicating inconsistency in service quality.
  • II
    INGRAM
    Jan 3, 2026
    3.0
    Website says open till 5pm Saturdays.. Drove to location. Closed. Who knows what time they close?
  • TH
    Tanner Heiser
    Dec 8, 2025
    1.0
    This UPS store is not worth anyone’s time. There is plenty others find a different one. The owner of this store clearly doesn’t care about staff as they are rude. Their Amazon machine works half the time. I had a box to big for the machine I scanned it told me to see a cashier. Went to cashier and he said go to the machine. When told him the machine said to see him he said his computer doesn’t work for Amazon. Went to a different cashier who was much more mature and he simply scanned the items and processed the stuff. No need to over complicate a simple process that has worked fine forever. If you’re gonna have self service equipment make sure it functions and your staff is on the same page. Avoid this store the others for the most part are good
  • MS
    Marcia Schima
    Oct 27, 2025
    1.0
    Clerk was condescending to me. Not helpful. I won't go in that store again
  • RL
    Ray Lindstrom
    Aug 21, 2025
    5.0
    Use them for all my needs…wrapping, sending, copying, they do it all…smart and friendly. Never a problem. Ehab is the greatest!
  • LT
    Lady Taylor
    Jul 29, 2025
    1.0
    Poor customer service. They refused to take Amazon packages with QR code. They tell me I have to use the self service only. No one was in the store and refused to take my package. Awful people working here.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5809 in Oro Valley offer?

The UPS Store #5809 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the opening hours of The UPS Store in Oro Valley?

The store is open Monday to Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 5:00 PM. It is closed on Sundays.