The UPS Store

3.6
120 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5809 in Oro Valley offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Oro Valley.

Details

  • DeliveryNot available

Location

The UPS Store
10645 N Oracle Rd, Oro Valley, AZ
85737, United States

Hours

Reviews

3.6
120 reviews
5 stars
73
4 stars
3
3 stars
4
2 stars
3
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of condescending behavior and refusal to assist.

Positive Experiences

Some customers praised specific employees for their exceptional service, highlighting friendly and efficient interactions.

Pricing Issues

Several reviews mentioned high prices for services, including printing and shipping, leading to dissatisfaction.

Mixed Reviews

While some customers had great experiences, others expressed frustration with inconsistent service quality and employee attitudes.

Convenience

The location is noted for its convenience and variety of services, but customer experiences vary widely.
  • MS
    Marcia Schima
    Oct 27, 2025
    1.0
    Clerk was condescending to me. Not helpful. I won't go in that store again
  • RL
    Ray Lindstrom
    Aug 21, 2025
    5.0
    Use them for all my needs…wrapping, sending, copying, they do it all…smart and friendly. Never a problem. Ehab is the greatest!
  • LT
    Lady Taylor
    Jul 29, 2025
    1.0
    Poor customer service. They refused to take Amazon packages with QR code. They tell me I have to use the self service only. No one was in the store and refused to take my package. Awful people working here.
  • GC
    G Contreras
    Jun 30, 2025
    1.0
    Terrible place. Wife went there for convenience. Still don’t understand the angry unhelpful service
  • TF
    Tina Fillion
    May 30, 2025
    1.0
    I recently went to this store to mail a package out of state. I was provided a delivery date, and now when looking up the tracking online, it has been given a new delivery date which is 3 days after the date I was promised in the store. When I called the store directly to inquire about the delay, I was told by the employee that I needed to call the main UPS number. I asked why the store could not help me with the issue and was told, "We don't have nothing to do with that." I queried the employee further as to why they could not help me directly and that should be part of their service, to which he replied "Lady, you don't know what you're talking about we don't do that." He was rude and disrespectful. You just lost a 25 year customer.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5809 in Oro Valley offer?

The UPS Store #5809 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.