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United States Postal Service

2.3
(286 reviews)

Business Details

2415 W Broadway Rd, Mesa, AZ
85202, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2415 W Broadway Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2415 W Broadway Rd, Mesa, AZ
85202, United States

Hours

Reviews

2.3
286 reviews
5 stars
77
4 stars
15
3 stars
11
2 stars
9
1 star
174

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to rude and unprofessional behavior.

Delivery Issues

Numerous complaints about failed deliveries, inaccurate tracking, and packages being marked as attempted delivery without actual attempts.

Efficiency

Some customers praised the efficiency and speed of service, while others reported long wait times and poor organization.

Staff Attitude

Several reviews highlighted negative interactions with staff, citing rudeness and lack of empathy, contrasting with positive mentions of specific employees.
  • TT
    Trudy Timber
    Feb 9, 2026
    5.0
    So nice and helpful
  • SM
    Sam Marti
    Jan 31, 2026
    1.0
    Should be lower than one star! I’ve had repeated issues with USPS falsely claiming “attempted delivery.” Multiple packages were marked as attempted while I was home, with no knock, no one on door camera, and no actual attempt made. :/ This isn’t a one-time mistake, it’s a pattern. The result is wasted time, missed deliveries, and having to go out of my way to pick up items that should have been delivered properly in the first place. The lack of accountability and customer service is shocking but, unfortunately, seems typical for a government agency. There appears to be no consequence for inaccurate tracking or poor service. I would not recommend USPS if you have any alternative.
  • CD
    chels d
    Jan 14, 2026
    1.0
    This location has a 2.3 star rating for a reason, but honestly it should be lower. Not sure how these people still have jobs. For example, they do not know how to deliver a package with clear delivery instructions such as "leave at door or leave in the parcel box" (which is there for a reason!) They lie and say attempted delivery no secure location which makes no sense at my location especially since we have a parcel box which they can use as it's LITERALLY for USPS to use for delivering small packages and instead say to pick up the item instead. Every time. Never fails. They just lie.
  • AM
    Amanda Monroe
    Jan 9, 2026
    1.0
    The people who work here are misinformed and rude. I came here looking for a package from ups, they pointed to a full cart of boxes and told me that it was probably in "there" and that that won't get sorted for a couple weeks he claimed. Then he admitted they may have lost it. Usps in the 90s would never ever make a mistake. But today this location sucks. To admit it may be lost and that that happens regularly, is a shame. I had to order a new package and I did get that one fast. But a week or so after that I finally recieved my first box. Where the heck do thet get lost at? 🤷‍♀️
  • BT
    Brin Terry
    Jan 2, 2026
    3.0
    been having issues with my packages not getting delivered or redelivered. went in today to try and pick them up and ask about some other specific issues i've had with deliveries with this usps location. i wasnt too hopeful because after i'd already called the usps call center a couple times my ticket was marked resolved even though my issue wasnt resolved and the reviews here looked pretty bad, plus when i tried calling the direct location number i hadn't gotten response. but coming in today i spoke with Cody who was very nice and professional, and he took notes on all my concerns and i felt like he really listened and cared about my concerns and helped me find my packages. i am still a bit frustrated with those delivery issues and anxiously hoping i dont have any more delivery issues with this usps location in the future but im glad Cody was there to help me. i wanted to give usps a 1 star rating but im making this a 3 star rating because Cody gets 5 stars from me. thank you Cody if you are reading this :)

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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