United States Postal Service

2.0
199 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2747 E University Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2747 E University Dr, Mesa, AZ
85213, United States

Hours

Reviews

2.0
199 reviews
5 stars
37
4 stars
13
3 stars
3
2 stars
5
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored.

Delivery Issues

Frequent complaints about missed deliveries, packages marked as delivered but not received, and poor handling of mail.

Long Wait Times

Customers consistently reported long wait times, often exceeding an hour, with only one or two staff members available to assist.

Staff Attitude

Many customers noted a lack of professionalism and negative attitudes from staff, contributing to a frustrating experience.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction.
  • JJ
    Jenae Johnson
    Nov 3, 2025
    5.0
    This is a very busy location, but the staff is always nice and pleasant. I don’t know why they have such a low star rating. It’s a great location. It’s just the company where they’re understaffed at times.
  • DW
    David Weiss
    Oct 14, 2025
    1.0
    They keep loading parcels in through the back of the box that are to big to remove from the front without causing damage when removed, they have the options to put them in the parcel box or on my doorstep rarely does that happen, for five years now I have been going in circles with them about this issue , In my opinion this is due to incompetence laziness arrogance and they just don't care...
  • XS
    xd sushigamer
    Oct 6, 2025
    1.0
    their post man has 3 times now vacancy slipped mailbox only when i have an actual package coming in for no reason and all i can assume is someone is stealing my mail, also their office blatantly lied to me on saturday and when i confronted them about it today the lady basically said no I am a liar
  • DS
    David Stoneburner
    Sep 8, 2025
    1.0
    Saturday was supposed to receive a package from out of state that had to be SIGNED FOR and nobody showed up. I two post office and was left high and dry. Ushered to a different counter and just left there while he helped others. Flabbergasted is all I can say. I waited 10 minutes and never helped. Left empty handed and it was to be DELIVERED! NO WONDER USPS IN SHAMBLES!
  • AM
    April Moralez
    Jul 14, 2025
    1.0
    Everyone was in a bad mood. No one dressed like they work at the post office . Misdeliverd package issue not resolved.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.