United States Postal Service

3.2
185 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 325 S Lindsay Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
325 S Lindsay Rd, Mesa, AZ
85204, United States

Hours

Reviews

3.2
185 reviews
5 stars
87
4 stars
10
3 stars
6
2 stars
12
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Teddi received praise for their friendliness and helpfulness, others, particularly in the passport section, were described as rude and unprofessional.

Staffing Issues

Many reviews highlighted understaffing, leading to long wait times and frustration among customers, especially during peak hours.

Walk-In Services

Customers expressed dissatisfaction with the handling of walk-in services for passports, often being turned away or misinformed about availability.

Positive Experiences

Despite negative feedback, several customers reported positive experiences with specific staff members, indicating that service quality can vary significantly.

Facility Management

There were complaints about the management of the facility, including issues with cleanliness and operational hours not aligning with posted information.
  • JT
    Jeff Taylor
    Oct 3, 2025
    1.0
    Confirmed. Poor service here. Despite web information; not staffed sufficiently for walk-in passport services. One person who actually told us we would need to leave. We had everything ready. Including pictures. All they had to do was approve. BTW open appointments out until end of October.
  • JJ
    Janet
    Sep 12, 2025
    5.0
    I can’t remember her exact name (maybe Alyssa with a “u”?), but she was hands down the nicest clerk I’ve ever had here. Honestly the best customer service ever.. super friendly and just made the whole experience so much better.
  • AT
    Amiyah Ty
    Sep 4, 2025
    1.0
    Why?! Every single time I come in here it is a different story and a waiting game. I put my mail on hold because Im moving and came in to pick up mail and they can’t find it really?!! My packages say per customer request it is being held at post office but ok I leave because I’m to tired to deal with this so i come back the next day and the worker wrote down my name and address went back and found all my mail……. today i’m here and just been waiting at pickup counter. Bell was rang 2xs and nothing. Still waiting! Makes no sense omgee
  • MC
    Mario correa
    Aug 19, 2025
    1.0
    Passport service wasn't the best seems like the person woke up on the wrong side of the bed. On the other hand the postal side was way more friendly and willing to help with any questions.
  • DB
    Dalia Bustamante
    Aug 13, 2025
    1.0
    If you’re a walk-in at this post office, prepare yourself — especially if you have to deal with Bob. While the USPS advertises that they accept walk-ins, Bob seems to have made it his mission to make walk-in customers feel like an inconvenience. His attitude is rude, dismissive, and completely unprofessional. Instead of offering basic courtesy or assistance, he acts as though you’re wasting his time. I’ve never felt so unwelcome at a public service counter. If USPS truly wants to serve the community, they should address this behavior immediately.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.