United States Postal Service

3.2
189 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 325 S Lindsay Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
325 S Lindsay Rd, Mesa, AZ
85204, United States

Hours

Reviews

3.2
189 reviews
5 stars
89
4 stars
10
3 stars
7
2 stars
12
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Teddi received high praise for their friendliness and helpfulness, others were reported as rude and unprofessional.

Staffing Issues

Many reviews highlighted understaffing, leading to long wait times and poor service, particularly during busy periods.

Passport Services

The passport application process received significant criticism for being disorganized and unprofessional, with many customers expressing frustration over inconsistent information and treatment.

Positive Experiences

Despite the negative feedback, several customers reported positive experiences, particularly with specific staff members who provided excellent service.

Operational Challenges

Customers noted issues with the post office's operational hours and management, including inconsistent walk-in policies and lack of communication regarding service availability.
  • SW
    Sue Webster
    Dec 2, 2025
    5.0
    Very helpful.
  • AP
    Andrew Peña
    Nov 28, 2025
    1.0
    Stay away from USPS if you can. I sent a used oil sample to SpeedDiagnostix and they lost it. We need to abolish government run services and let UPS and FedEx take over and compete.
  • PN
    Pearl Nevarez
    Nov 25, 2025
    5.0
    Mary is super friendly, helpful, great customer service
  • JT
    Jeff Taylor
    Oct 3, 2025
    1.0
    Confirmed. Poor service here. Despite web information; not staffed sufficiently for walk-in passport services. One person who actually told us we would need to leave. We had everything ready. Including pictures. All they had to do was approve. BTW open appointments out until end of October.
  • JJ
    Janet
    Sep 12, 2025
    5.0
    I can’t remember her exact name (maybe Alyssa with a “u”?), but she was hands down the nicest clerk I’ve ever had here. Honestly the best customer service ever.. super friendly and just made the whole experience so much better.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.