The UPS Store

Reviews

• AB

  Alex Boriqua

  1 day ago
  1.0
  Absolutely unnecessary unpleasant transaction. No need to go here as staff is beyond rude and extremely unhelpful. Stopped in today to process an Amazon Return. I very rarely return things so the process is not familiar to me although I had dropped something off at this location before. My wife and I were presented with a giant sign that read to the effect Amazon returns this way and all other business this way which indicated to me that they would not be accepting returns at the counter serviced by human beings. The only option being what appeared to be a counter. Okay .. I watched the people in front of me but I had a box that would not fit in to the small aperture that was provided so I very politely called over and said .. I'm sorry but can someone help me .. I dont know what I am supposed to do. We are seniors but I am not computer illiterate nor am I afraid of technology but .. I was just hoping someone could talk me through it. The item I was returning was nearly $300 and I didnt want to make a mistake. Person behind the counter immediately launched into an assault. "JUST READ!" Okay but I dont think my package will fit "Well if you read it will tell you what to do!" Been alive a long time and have in my younger years worked in forward facing jobs and I still find it funny when someone is willing to expend more energy being a jerk than it would have taken to put me at ease and explain how it worked. Would have taken the same amount of words and no extra effort. Ultimately he said I could also get on the line to leave it with counter people. Still furious at me .. Wouldn't you know .. when my time came .. it was this same awful human. He again dressed me down in front of all the patrons and his coworkers telling me "all you had to do was read" I explained that my package wouldn't fit and was told .. "well if you read it would tell you to leave it on the counter" Funny thing is .. I held out my phone with the return QR and he scanned it and took the box. Scanning it and taking the box took less than 10 seconds and he had wasted minutes berating me in the store in public because I asked for assistance. In the end .. I would have been very uncomfortable leaving $300 return sitting in the open unmonitored and had the sign read the scanning self service desk was optional this wouldnt have been a problem. The Sub Human who did not help me wasted minutes, aggravated himself and humiliated two elderly people to do something that took him the time it took to turn a page in a book.
• CK

  Cory Kaiser

  Dec 29, 2025
  1.0
  My first time at this location and the UPS stores employee told me that if I didn't have original Amazon shipping box my item came in, Amazon will most likely reject my return. They then tried to sell me one of their small boxes for $5. I've never had this experience any any other UPS store. I also watched the employee upsell something similar to the person who was before me in line. I would avoid this location and go to a different UPS store. I've never had any issues returning amazon items before my visit here.
• MF

  Michelle Francis

  Dec 13, 2025
  5.0
  Great Service with a smile! Quick transaction! Eric was so helpful! Thank you!
• KL

  Kevin Lee

  Dec 6, 2025
  5.0
  The staff is quite efficient and friendly. I want to give a thank you to the staff here especially during this busy holiday season keep smiling and helping us all have a great holiday Thank you!
• TB

  Tim Buron

  Nov 30, 2025
  1.0
  I believe they have the physical version of Squidward working there.. Guy with glasses with no positive attitude not there to help people. I asked how much it would be to print a label, then needed to get a shipping bag for my items. Both I left to another store to accomplish successfully.

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