The UPS Store

Reviews

• WD

  Who Dis

  6 days ago
  5.0
  Never had any issues returning items. Greatful for that
• M1

  Meow Mom 100

  Feb 8, 2026
  5.0
  Great UPS store. 2 kiosks, several counter people who move very quickly, very nice and so helpful. I travel to go to this store. The Gold Canyon store stinks!
• BS

  Barbara Schroeder

  Jan 25, 2026
  5.0
  I have used this UPS store multiple times and have always had great customer service. Thank you Rebecca and Gavin. I could have gone across the street to the bank for free, but because of the great service, one and done. I will reurn
• MM

  Michelle Mullen

  Jan 19, 2026
  1.0
  Came to this UPS store today to have them pack and ship two work laptops. Zach at the counter was rude and condescending. I was under the impression they insured the package when they did the packing. When I questioned this Zach was condescending. After we made the transaction he grabbed the laptops with the label and started to walk away. I told him I needed to see them packed and sealed. He told me he didn’t have time. There was one person in line at this point with 3-4 other employees. I can’t imagine anyone just drops off their work laptops and lets Zach set them on some counter. He told me he would refund me. Worst customer service at a UPS store. Unacceptable behavior. It is unfortunate that people think they can act this way. Hope Zach finds a job that isn’t customer facing.
• AB

  Alex Boriqua

  Jan 13, 2026
  1.0
  Absolutely unnecessary unpleasant transaction. No need to go here as staff is beyond rude and extremely unhelpful. Stopped in today to process an Amazon Return. I very rarely return things so the process is not familiar to me although I had dropped something off at this location before. My wife and I were presented with a giant sign that read to the effect Amazon returns this way and all other business this way which indicated to me that they would not be accepting returns at the counter serviced by human beings. The only option being what appeared to be a counter. Okay .. I watched the people in front of me but I had a box that would not fit in to the small aperture that was provided so I very politely called over and said .. I'm sorry but can someone help me .. I dont know what I am supposed to do. We are seniors but I am not computer illiterate nor am I afraid of technology but .. I was just hoping someone could talk me through it. The item I was returning was nearly $300 and I didnt want to make a mistake. Person behind the counter immediately launched into an assault. "JUST READ!" Okay but I dont think my package will fit "Well if you read it will tell you what to do!" Been alive a long time and have in my younger years worked in forward facing jobs and I still find it funny when someone is willing to expend more energy being a jerk than it would have taken to put me at ease and explain how it worked. Would have taken the same amount of words and no extra effort. Ultimately he said I could also get on the line to leave it with counter people. Still furious at me .. Wouldn't you know .. when my time came .. it was this same awful human. He again dressed me down in front of all the patrons and his coworkers telling me "all you had to do was read" I explained that my package wouldn't fit and was told .. "well if you read it would tell you to leave it on the counter" Funny thing is .. I held out my phone with the return QR and he scanned it and took the box. Scanning it and taking the box took less than 10 seconds and he had wasted minutes berating me in the store in public because I asked for assistance. In the end .. I would have been very uncomfortable leaving $300 return sitting in the open unmonitored and had the sign read the scanning self service desk was optional this wouldnt have been a problem. The Sub Human who did not help me wasted minutes, aggravated himself and humiliated two elderly people to do something that took him the time it took to turn a page in a book.

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