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The UPS Store

3.6
(177 reviews)

Business Details

2036 N Gilbert Rd, Mesa, AZ
85203, United States
(480) 892-4445
https://locations.theupsstore.com/az/mesa/2036-n-gilbert-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5740 in Mesa offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nwc McKellips & Gilbert (Orangetree Plaza).

Details

  • DeliveryNot available

Location

The UPS Store
2036 N Gilbert Rd, Mesa, AZ
85203, United States

Hours

Reviews

3.6
177 reviews
5 stars
106
4 stars
6
3 stars
1
2 stars
13
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with specific mentions of Maria's exceptional service.

Mixed Experiences

While many reviews highlighted positive experiences, some customers reported rude behavior from staff and dissatisfaction with service quality.

Pricing Issues

Several customers expressed frustration over unexpected charges for services like printing labels and using tape, leading to feelings of being overcharged.

Management Changes

Feedback indicated a noticeable decline in service quality following recent management changes, with some long-time customers considering switching to other locations.
  • LA
    Leo Archer
    4 days ago
    1.0
    This used to be a great store and I loved using it because it was so close and staff so friendly. Boy has that ever changed. What started off as a misunderstanding ended with me leaving in frustration. When the discussion got heated with a T-shirt ride young lady with a permanent scowl on her face, I asked for a manager's contract number. I was told she didn't have it. I asked for a name I was told she didn't have one. I asked for a owner's contact info, again she didn't have one and proceeded to walk away and ignore me. Luckily I found the manager's name on a business card but no other contact info. This lady was rude, I wasn't. She made no attempt to be customer friendly. As a result I doubt I'll ever go back. Sad because I routinely ship boxes overseas for a major corporation so I guess I'm be using FedEx from now on and will report this to my corporate office and anyone who asks my opinion. This young person is clearly in the wrong job. 0 stars
  • CS
    Cheryl Spice
    Feb 12, 2026
    5.0
    We love going to the UPS Store
  • SS
    Steve
    Feb 9, 2026
    1.0
    dropped package 6 days ago and they havent even entered it into system yet..go elswhere
  • MC
    Maria Caballero
    Jan 27, 2026
    5.0
    Excellent store! So helpful! As a business owner it’s great to have reliable help!
  • CO
    christy olofson
    Jan 25, 2026
    5.0
    Because I go there everything i need to use UPS and iam treated with professional courtesy and in and out within 10 minutes at the most. Love that UPS store.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5740 in Mesa offer?

The UPS Store #5740 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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