Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5740 in Mesa offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nwc McKellips & Gilbert (Orangetree Plaza).
Details
- DeliveryNot available
Location
Hours
Reviews
3.6
171 reviews
5 stars
101
4 stars
7
3 stars1
2 stars
13
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, there were several reports of rude or dismissive behavior from some employees.
Efficiency
Most reviews highlighted the quick and efficient service, especially for Amazon returns, although some customers experienced delays and issues with package handling.
Pricing Issues
Several customers expressed dissatisfaction with unexpected charges for services like printing and packaging, feeling that the pricing was not transparent or fair.
Management Changes
Feedback indicated a significant decline in service quality following a change in management, with some long-time customers expressing disappointment.
Cleanliness and Organization
The store was generally noted to be clean and well-organized, contributing positively to the customer experience.
- CSCharlene Solomon1 day ago1.0I went yesterday to return some Amazon purchases, and per the return instructions from Amazon I didn't need to include the original shipping package. Kid at UPS said I did and would have to pay $2.25 for them to print the labels for each package. I left and hope Amazon will make it right!
- WHWendy Holst2 days ago5.0This place is great! Use it for Amazon returns and they are fast, accurate and reliable.
- DSDaniela SweetenDec 18, 20252.0Staff was great, just felt ripped off that they charged me $2.50 to print my return label. It would cost 20 cents anywhere else. My email for the return even said “if you can’t print, bring this email to the staff for assistance”. They helped, but it felt ridiculous to be charged so much to print 2 sheets of paper
- FMFelicia MorenoDec 13, 20251.0I hate to rate this store so low because it’s my go to store but I popped in last night & the desk agent made it seem like I was bothering her. Would not help me get the discounted shipping rates I made online. Said I should have shipped them online then made me feel stupid for going into the store. NEVER had a bad experience here before now I may find a new ups store man I hate that! If you’re in customer service don’t get customer facing jobs if you hate people. 🤷♀️
- DBDiana BorenNov 12, 20255.0Staff knows customer service is important and it shows in how welcoming and kind they are. They also provide quick service.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5740 in Mesa offer?
The UPS Store #5740 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.
What are the operating hours of The UPS Store #5740?
The store is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.
Does The UPS Store #5740 offer services on Sundays?
Yes, The UPS Store #5740 is open on Sundays from 11:00 AM to 4:00 PM, although holiday hours may vary.
Where is The UPS Store #5740 located in Mesa?
It is located at 2036 N Gilbert Rd, Suite 2, Mesa, AZ 85203, within Orangetree Plaza at the northwest corner of McKellips and Gilbert roads.
What payment methods does The UPS Store #5740 accept?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Can I use mailbox rental services at The UPS Store #5740?
Yes, mailbox rental services are available for receiving your mail and packages securely at The UPS Store #5740.
Are there special offers or coupons available at The UPS Store #5740?
Yes, you can save big with their special offers and coupons available on their website under special offers.
Which nearby businesses can I visit along with The UPS Store #5740?
Nearby businesses include Magic Maids (cleaning services), Got Roots Salon and Spa (hair salon), and Surge I.T. (IT and computer repair). You can conveniently arrange cleaning, hair care, or tech services while handling your shipping or printing needs at The UPS Store.
Are there any nearby dining options near The UPS Store #5740 in Mesa?
Yes, nearby dining options include Blue 32 Sports Grill and Rice Garden Chinese Restaurant, ideal for grabbing a meal before or after your visit to The UPS Store.
How can nearby transportation or service locations help me find The UPS Store #5740?
Nearby landmarks like Orangetree Plaza at McKellips and Gilbert roads and neighboring businesses such as Bashas' grocery store and Banner Urgent Care can help guide you to The UPS Store #5740 easily.