The UPS Store

3.6
171 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5740 in Mesa offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Nwc McKellips & Gilbert (Orangetree Plaza).

Details

  • DeliveryNot available

Location

The UPS Store
2036 N Gilbert Rd, Mesa, AZ
85203, United States

Hours

Reviews

3.6
171 reviews
5 stars
101
4 stars
7
3 stars
1
2 stars
13
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were several reports of rude or dismissive behavior from some employees.

Efficiency

Most reviews highlighted the quick and efficient service, especially for Amazon returns, although some customers experienced delays and issues with package handling.

Pricing Issues

Several customers expressed dissatisfaction with unexpected charges for services like printing and packaging, feeling that the pricing was not transparent or fair.

Management Changes

Feedback indicated a significant decline in service quality following a change in management, with some long-time customers expressing disappointment.

Cleanliness and Organization

The store was generally noted to be clean and well-organized, contributing positively to the customer experience.
  • CS
    Charlene Solomon
    1 day ago
    1.0
    I went yesterday to return some Amazon purchases, and per the return instructions from Amazon I didn't need to include the original shipping package. Kid at UPS said I did and would have to pay $2.25 for them to print the labels for each package. I left and hope Amazon will make it right!
  • WH
    Wendy Holst
    2 days ago
    5.0
    This place is great! Use it for Amazon returns and they are fast, accurate and reliable.
  • DS
    Daniela Sweeten
    Dec 18, 2025
    2.0
    Staff was great, just felt ripped off that they charged me $2.50 to print my return label. It would cost 20 cents anywhere else. My email for the return even said “if you can’t print, bring this email to the staff for assistance”. They helped, but it felt ridiculous to be charged so much to print 2 sheets of paper
  • FM
    Felicia Moreno
    Dec 13, 2025
    1.0
    I hate to rate this store so low because it’s my go to store but I popped in last night & the desk agent made it seem like I was bothering her. Would not help me get the discounted shipping rates I made online. Said I should have shipped them online then made me feel stupid for going into the store. NEVER had a bad experience here before now I may find a new ups store man I hate that! If you’re in customer service don’t get customer facing jobs if you hate people. 🤷‍♀️
  • DB
    Diana Boren
    Nov 12, 2025
    5.0
    Staff knows customer service is important and it shows in how welcoming and kind they are. They also provide quick service.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5740 in Mesa offer?

The UPS Store #5740 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.