The UPS Store

Reviews

• PA

  pamela aguirre

  Nov 16, 2025
  5.0
  All the staff is always willing to go beyond the call of duty!! I have been ill and called ahead of time to see if they could print out my label for a return, which Joel did that for me. He made it so much much easier for me to get in and out quickly! Thank you..
• AT

  Andrew Thomas

  Oct 14, 2025
  5.0
  The cashier Donald was extremely inviting, accommodating, and polite. He patiently answered all of our questions, helped us figure out all of our printing needs, and ensured the entire process was painless.
• EG

  Edward Green

  Oct 14, 2025
  1.0
  I've been using UPS store for over 20 years and this location for 7 years or more, and I have never had a bad experience until today. I was attempting to return a jacket, and I asked the cashier, Donald "The low and fast talker", what the costs would be to ship the box I had to the address on the label. He weighed out the package and took some funky measurements, and said that the cheapest rate was going to be $58!!! I asked him to explain to me why it was so much. Was it the dimensions? The weight? I was shocked because shipping from Gilbert, AZ., to Hudson, OH 44236 should normally be half that.... he/she said, Well, if you don't like the price, don't ship it with us, I said, "I'm asking you a valid question, Donny, don't be rude, just give me a reasonable and truthful answer...." His dirty looks persisted, and then he/she mumbled some sort of foul nonsense under their breath. Things escalated to the point of no return. It's also when Donny Boy started giving me hard looks and said, "GET OUT OF MY STORE!!!" AND DON'T COME BACK!!! LMAO!!! Needless to say, I won't be going to this UPS Store location ever again, and why should I? I got the parcel shipped at the US Post Office up the street for $30 with a delivery window of 3 days....not to mention the staff was AWESOME!!! Let's just get this straight, locals aren't going to put up with rudeness, bad attitudes, and obnoxious employees anymore. #1 rule of running a business: BE RESPECTFUL & COURTEOUS TO YOUR CUSTOMERS, ESPECIALLY THE ONES THAT ARE 6.5 AND 300 LBS!!! 0 out of 5 Stars!!!
• BB

  BeccaMae

  Oct 10, 2025
  5.0
  I go here one in a blue moon when we have to return stuff from Amazon at work. Waited behind a few people that a worker named Brody helped - he was awesome, a class act in helpful, friendly service. Keep it up dude!
• LR

  Linda Rottman

  Sep 7, 2025
  5.0
  This store is both friendly and efficient. Our family has used the location since it opened.

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