The UPS Store

Reviews

• JF

  Johnnie Fleming

  5 days ago
  1.0
  I had a really frustrating experience at this UPS Store in Maricopa that needs to be addressed. I brought in a package to ship and showed the associate the correct address directly from my phone. The associate took my phone and entered the information themselves. Despite that, the shipment was entered incorrectly. The recipient name was listed as how the contact is saved in my phone (a nickname), instead of the correct name. As a result, the package was never delivered and was eventually returned to the store. What made this worse: • The package sat at the store for several days after being returned • No one contacted me or notified me at all • I only discovered the issue after checking the tracking myself When I came in to resolve it, I was told I would need to pay another $16 to re-ship the package, even though the error was clearly made during entry at the store. I was also told that I had “confirmed” the address, which is not what happened. Being asked to pay again to fix a mistake I didn’t make is unacceptable. Between the incorrect entry, lack of communication, and how the situation was handled in-store, this was a very poor experience. I would strongly recommend double-checking everything yourself if you use this location. I will not be using this location again.
• DS

  Darian Stewart

  Mar 17, 2026
  5.0
  This location has been so great to me, I normally always use it to mail prepaid packages, but my printer was down for a couple months and they were so gracious to help me print the labels at no cost. I wanted to give a special shout out Sarahi, Junae, Ciara and Rhiannon for always having a smile and never making me feel like I was being annoying (which I was lol) coming in more frequently to print the labels. Thank you so much!
• SM

  Shawna Mesa

  Mar 12, 2026
  1.0
  I have been using this location since we moved to Maricopa a few months and the customer service has not been all that. We went in one day and i told my daughter listen not one person will look at you when you walk or greeted. When it was my turn the lady helping me must have been having a bad day no smile can i help you nothing so I asked are you having a bad day and her reply was no just following the Vibe !!!! Seriously following the vibe , why not turn that vibe around and be pleasant and show your customers that you apprecaite the business . With out customers you would not have a paycheck. If you are that unhappy find another job.
• FT

  Fernanda Trujillo

  Mar 5, 2026
  5.0
  I always have a great experience at this UPS location. The team is very friendly, professional, and they always greet me with a smile. They take the time to make sure every detail with my packages is handled carefully, whether I’m sending something out or returning an item. It’s clear they truly care about helping their customers. I really appreciate their excellent service every time I visit.
• JM

  Jennifer Martinez

  Mar 2, 2026
  5.0
  Location is great but most of all the group of women working there are AMAZING!! So friendly and knowledgeable. Every time I go for my printing needs or even my Amazon returns they always treat me with the utmost respect and dignity. I go at least once a week for all my shipping and printing needs.

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