Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 44920 W Hathaway Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
133 reviews
5 stars
47
4 stars
7
3 stars
12
2 stars
9
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; while some customers report friendly and helpful service, others describe rudeness and unprofessionalism from certain employees.
Delivery Issues
Numerous complaints about lost or misdelivered packages, with customers expressing frustration over unreliable service.
Facility Size
The post office is considered too small for the growing community, leading to long lines and cramped conditions.
Phone Support
Customers frequently report difficulties in reaching the post office by phone, citing long wait times and unhelpful automated systems.
Overall Satisfaction
While some customers have had positive experiences, a significant number express dissatisfaction with service quality and reliability.
- MLMargarita LevandowskiOct 27, 20251.0Extremely disappointed what happened this evening. Yes, I had only had 9 minutes left before they locked the door behind be, mind you they let 3 others in eith 1 minute left. To have the postal lady say Oh My God, how many do you have. I had 6 yellow envelopes that would have gone out certified mail. Maybe think about what others might be dealing with lady, like the loss of a parent. I did not need to hear that as I stepped up to the counter. The lady with the long gray hair did not make me feel good at all. I walked out. Very rude, I to deal with the public and it can be difficult when someone comes in towards the end of a shift. I still have to smile and help my guests out no matter what. It's bad enough prices go up around us but to get bad customer service this has definitely made me rethink who I will be sending inportant documents and packages despite if I have to pay a bit more.
- BPBrenden PoirierAug 6, 20251.0Inconsistent mailing. I've sent out letters and packages plenty of times in a bubble mailers with no issue, today I was sent back all of my packages with a sticky note attached to them saying "bubble mailers are considered packages" when I have never run into this issue before. I have already paid postage and paid for packages. 1 star is not low enough
- PKPeter KaszubskiAug 5, 20255.0Small but line moving fast enough,great knowledgeable employees.
- JSJosh SiegelJun 3, 20255.0Really don't understand all of the seriously negative reviews here. I'm sure that none of these folks are lying, but I personally have had only fast, efficient, and super friendly service from this office for the last 8 years. I actually look forward to popping in to drop off an item, file a vacation hold, or pick up a parcel. While we have certainly had more than a few mis-directed parcels, we live in a community that is all owned and operated by an HOA, so the whole development is private property and the Post Office personnel don't do the final delivery. The Post Office delivers all if the mail to one location and a private contractor handles final individual box delivery. Even so, we have had more packages mis-delivered by Fed-Ex Home Delivery than by the Postal folks. We've lived all over the country and always had great service by the USPS in general, and this Post Office in particular. If you've ever lived outside the U.S. you would realize that we pay these folks the biggest compliment by taking them completely for granted. We just assume everything will be perfect and we get all bent out of shape when it isn't. Compared to the rest of the world, our postal system is absurdly cheap and super reliable. In England it costs the equivalent of $1.71 to mail a domestic letter, here it's $.73 and you KNOW it's going to get there, even to the other side of the continent, in less than 5 days, probably MUCH less.
- LSLil SilverOct 24, 20175.0We had an issue with my son sending us a package and he messed up our house number! That is such a nightmare and I thought we would never find his package... I was so wrong! Denise helped us and that same day we had the package (less than 2 hours later!). I am so pleased with the quick, efficient and nice people there. Thank you so much for helping me out. :)
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 44920 W Hathaway Ave offer?
This Post Office offers mailing and shipping services, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a US passport at this Post Office?
Yes, thousands of Post Offices accept first-time passport applications, including this location. You should complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require an appointment booked via the online scheduler, though limited walk-in hours may be available at select locations.
Does the USPS at 44920 W Hathaway Ave provide passport photos?
Yes, passport photo services are available by appointment through the online scheduler.
What are the operating hours of this Post Office?
The location is open Monday to Friday from 8:30 AM to 4:30 PM and is closed on Saturdays and Sundays.
How can I rent a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online, then complete your setup in person at this location by bringing two valid forms of ID and your application.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for specific access times.
Are there any nearby coffee shops to visit before or after your visit?
Yes, nearby coffee shops include crate coffee market and Dutch Bros Coffee, perfect spots to enjoy a drink before or after your postal errands.
What nearby health services are available near this Post Office?
You can find NextCare Urgent Care Maricopa, ATI Physical Therapy, and Sun Life Center for Women nearby for urgent care, physical therapy, and women's health services.
Are there any nearby stores where I can shop after visiting the Post Office?
Nearby shopping options include Marshalls for clothing and Sprouts Farmers Market for groceries and health foods.