The UPS Store

2.6
235 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5640 in Laveen offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Southeast Corner Of 51st Ave & Baseline - Safeway Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
5045 W Baseline Rd A105, Laveen, AZ
85339, United States

Hours

Reviews

2.6
235 reviews
5 stars
83
4 stars
10
3 stars
3
2 stars
7
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many customers praising individual staff members like David and Lorenzo for their helpfulness, while others criticize the owner Kevin for rudeness and poor service.

Owner's Conduct

Numerous reviews highlight the owner's negative attitude and lack of professionalism, leading to a consistently poor customer experience.

Pricing Issues

Customers express dissatisfaction with perceived price gouging, particularly regarding charges for tape and printing services, which they feel are unreasonable.

Store Environment

Several reviews mention the store's cleanliness and organization issues, with comments about it being dirty and poorly maintained.

Mixed Experiences

While some customers report positive experiences and efficient service, many others describe their visits as frustrating and unwelcoming.
  • BW
    Brittney W
    4 days ago
    1.0
    This store is very rude walked in not one employee greeted me waited mins before they even asked can I help you I will not be returning ! Eirk is rude and the lady with the dreads
  • MF
    Marilyn Fernandez
    5 days ago
    5.0
    Latina was awesome. Her customer service was stupendous. Thank you once again
  • AW
    Andrew Walker
    Oct 24, 2025
    5.0
    The owner/operator Kevin and the entire staff went above and beyond to assist our family in the passing of my wife's father. They created wonderful obituaries which with their hard work exceeded our expectations. Thank you all so much for your time, empathy, and patience.
  • DD
    Dan Dixson
    Oct 14, 2025
    1.0
    Terrible customer service from the owner Kevin. Very rude. Do not go here.
  • HL
    Heather LaMontia
    Oct 4, 2025
    1.0
    This location is terrible. Customer service is always subpar. I had a return and didn’t realize it needed to be taped. They wanted to charge me $2.75 a small piece of tape, I’ve been to other locations that have just taped it without a charge.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5640 in Laveen offer?

The UPS Store #5640 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and more.

Where is The UPS Store #5640 located?

It is located at 5045 W Baseline Rd A105, Laveen, AZ 85339, in the Safeway Shopping Center at the southeast corner of 51st Ave and Baseline.