United States Postal Service

2.5
319 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 875 S Estrella Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
875 S Estrella Pkwy, Goodyear, AZ
85338, United States

Hours

Reviews

2.5
319 reviews
5 stars
89
4 stars
19
3 stars
20
2 stars
20
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to resolve issues.

Parking Issues

A significant number of reviews highlighted the lack of parking spaces, with employees occupying customer spots, leading to frustration.

Delivery Problems

Numerous complaints were made regarding packages not being delivered correctly or on time, with some packages reported as lost.

Long Wait Times

Customers frequently mentioned long lines and wait times at the post office, particularly during peak hours.

Mixed Experiences

While some customers had positive experiences, others reported rude staff and unhelpful service, indicating inconsistency in service quality.
  • RF
    Rich Fritsch
    Nov 7, 2025
    5.0
    I have found this Post Office to be very helpful and friendly. Yes the lines can be long and the parking has a lot to be desired, but if you so unhappy with it go somewhere else.
  • LG
    Lucy Giraldo
    Oct 25, 2025
    5.0
    I never had any issues I love the service ♥️
  • DW
    Daniel Wilson
    Sep 19, 2025
    5.0
    I had an issue with a package that was addressed incorrectly. I went into the Post Office twice to try to resolve the issue. The second time I spoke to Pam. She was understanding and empathetic. She tried to research and resolve the issue, but wasn’t able to without speaking to the carrier who had already left for the day. She said she would talk to them the next morning and give me a call. This is what I had been told by someone else the day prior, but it didn’t happen. The next morning Pam called me. She said she had spoken to the carrier and my package should be in my box later that day. It was! About 5:30 pm (probably after her shift) Pam called me again to make sure ai had gotten it. Great customer service! So thankful for Pam going above and beyond to ensure I got my package.
  • MR
    Michael Robinson
    Sep 4, 2025
    5.0
    This post office is small and busy at times, but the people who work there are always very friendly and helpful with all of your postal service information and needs. We really need a larger post office.
  • KO
    Kevin O'Sullivan
    Aug 28, 2025
    5.0
    Just moved here from Upstate NY and needed to set up some PO Boxes. Pamela was fantastic in helping my wife and I and explained everything clearly to us . Makes quite the change from the Northeast.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.