United States Postal Service

2.5
321 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 875 S Estrella Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
875 S Estrella Pkwy, Goodyear, AZ
85338, United States

Hours

Reviews

2.5
321 reviews
5 stars
90
4 stars
19
3 stars
20
2 stars
20
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some employees received praise for their helpfulness and friendliness, there were numerous complaints about rude and unprofessional behavior from certain staff members.

Parking Issues

Customers consistently reported severe parking shortages, often having to park far away or in unsafe areas due to employees occupying customer spaces.

Delivery Problems

Multiple reviews highlighted issues with package delivery, including lost packages, incorrect deliveries, and failure to deliver items that required signatures.

Long Wait Times

Many customers experienced long lines and wait times, particularly during peak hours, contributing to frustration with the overall service.
  • TS
    Tawny Seaver
    Dec 15, 2025
    5.0
    Amazing location! I needed to submit a passport renewal with a name change after getting married and was really uncertain about whether or not I had the right documents. Came to this location with everything filled out and ready to go in a large priority mail envelope planning to just mail it in and cross my fingers, but Elias reassured me I had the proper documents. He was super knowledgable and kind. Cannot stress how much I appreciated this after trying to call the actual Passport Office and getting very vague/uncertain answers from them about whether or not I had the proper documentation. Five stars. Would come here again. Thank you so much!
  • NW
    Nicholas Wenslow
    Dec 7, 2025
    1.0
    You go here for one task, to mail things. You obviously can’t. Government money hard at work and they want more money? What a joke of a post office.
  • RF
    Rich Fritsch
    Nov 7, 2025
    5.0
    I have found this Post Office to be very helpful and friendly. Yes the lines can be long and the parking has a lot to be desired, but if you so unhappy with it go somewhere else.
  • LG
    Lucy Giraldo
    Oct 25, 2025
    5.0
    I never had any issues I love the service ♥️
  • DW
    Daniel Wilson
    Sep 19, 2025
    5.0
    I had an issue with a package that was addressed incorrectly. I went into the Post Office twice to try to resolve the issue. The second time I spoke to Pam. She was understanding and empathetic. She tried to research and resolve the issue, but wasn’t able to without speaking to the carrier who had already left for the day. She said she would talk to them the next morning and give me a call. This is what I had been told by someone else the day prior, but it didn’t happen. The next morning Pam called me. She said she had spoken to the carrier and my package should be in my box later that day. It was! About 5:30 pm (probably after her shift) Pam called me again to make sure ai had gotten it. Great customer service! So thankful for Pam going above and beyond to ensure I got my package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.