The UPS Store

Reviews

• MM

  Michael D McLaughlin

  5 days ago
  1.0
  If I could give lower than a 1 star, I would. I took two packages down to this store to ship, one was a 48" tube with a 4" diameter, to go ground to Rockwood, TN the cost is $128.64. This is what I was billed for when the website shows for the same item to be $29.xx with the same arrival time. My second box was 21"x15"x13" and weighed 25 pounds, charged $91.30 and the web site shows $34.75. This store is really ripping the customers off on their shipping prices, GO SOME PLACE ELSE TO SHIP YOUR PACKAGES !!! For both of these packages I was charged $220.16 with a delivery date of March 2 via ground. This is OUTRAGEOUS!!!
• BB

  bambi bateman

  Feb 18, 2026
  5.0
  I was helped right away and got what I needed done and was on my way with # 37428 cashier he was extremely helpful and friendly very smooth and easy experience thank you
• AR

  Alex Rodriguez

  Feb 7, 2026
  5.0
  The associate who helped me was patient and thorough, and made sure everything was done correctly. I really appreciated the attention to detail and excellent customer service. Highly recommend this location.
• AC

  Abby Cajero

  Jan 30, 2026
  1.0
  I had a very serious and unacceptable experience at this UPS Store. On Tuesday , I dropped off seven (7) packages. As of the following day, only six (6) packages showed any tracking updates. One package — one of the first packages I handed over — has no scan, no tracking, and no record of movement whatsoever. After calling the store, I was informed that the employee who assisted me, Mariah, did not scan the package and likely placed the wrong label on it. This is extremely alarming because if one package was mislabeled, there is a very real possibility that all seven packages were affected. What makes this worse is that I contacted the store multiple times after noticing the missing scan. Each time, I was reassured — specifically by Mariah — that “all packages were scanned.” Her responses were dismissive and unprofessional, and as it turns out, incorrect. Because of this error, I am now facing hundreds of dollars in potential losses, including replacement costs, refunds, and damage to my business reputation. This is not a minor mistake — this is a serious breakdown in basic shipping procedures. I formally contacted the owner/management and requested immediate action, including reviewing security footage and attempting to stop the packages. As of today, Friday, I have received no call, no email, and no response from the owner. The lack of accountability and urgency is just as concerning as the original mistake. This situation should never happen at a UPS Store, and the complete lack of follow-up from management is unacceptable. I would strongly caution other customers, especially business owners, to think twice before trusting this location with important shipments.
• EL

  EL L

  Jan 18, 2026
  3.0
  My visit was on 01/17/2025 about 3PM...there were 4 people working that day and I will mention Stephen and Vernon they were fantastic! They are execeptional employees. The moment I walked in, although it was super busy Vernon acknowledged me and his cheerful mood resonated with me... His spirit was fantastic! He was working hard assisting customers! I applaud him! Next, in the line I was in for shipping was Stephen...exceptional employee as well! Again, alhtough it was super busy he was working hard getting customers taken care of. I had to ship some equipment back to my former employer and I wanted to make sure that at least the hub portion was packaged/boxed up. I asked Stephen if he would be boxing up the monitors etc. He explained that it was busy but gave me all the tracking numbers and assured me they would be boxed up. I was uncomfortable with seeing the hub portion of my system just laying on the table out in the open. I work in health care and I dont think anyone would want their sensitive information laying around like that. SO, this brings me to the other employees... One lone female was working that day with the guys. The other guy was staying in the back doing whatever he was doing then all of a sudden he starts sweeping the floors when there was a line of people. I wasnt the only one complaning about him, I'm like, cant he come help box up my hub or help the line he's not doing anything! He can sweep the floor when you close! I asked the female if she could take 5 minutes to wrap up the hub to my computer system... she kept giving me excuses that it was really busy and she couldnt (but she wasnt on a register). I woRked for UPS for 8 years and have done everything except become a driver. "SHE COULD" have boxed up the hub and showed excellent customer service being as I told her just haivng it laying around wasn't safe it woudl have taken 5 min tops! "She insisited that she didnt have time"...She could have done it if she wanted to, BUT she didn't want to. Thats some "pathetic" customer service. She's in the wrong business for sure! customer service isnt her forte and the guy trying to stay hidden in the back sweeping the floor isnt in the right busuiness either. I've been working in customer service ever since my first job and sometimes you need to go above and beyond to assist the customer. VERNON AND STEPHEN were super courteous and helpful. Although Stephen couldnt box up my hub (he was working the frontresigter like Vernon was ...the female wasnt on a register thats why she "could have" done it but again she didnt want to) I will be reaching out to the owner Onkar Kang to let him know about the exceptional service that "Vernon and Stephen" provided. I hope they get something to show they are appreciated. Employees like them need to be rewarded with some type of gift or bonus. That type of customer service is hard to come by these days! THANK YOU VERNON AND STEPHEN!!