The UPS Store

Reviews

• BH

  B Hibbs

  6 days ago
  1.0
  No record of my package even though it was handed to them directly by my seller. Now I'm out $150+ thanks to someone's incompetence. Best part, nothing will happen to this person and my package is Lord knows where. Thanks Estrella Pkwy UPS!
• TF

  Tessa Fairbanks

  Mar 4, 2026
  1.0
  If I could rate ZERO stars I would. I purchased a policy, and unfortunately within 2 weeks, my circumstances changed and they will not work with me to refund my money even tho I’ve never used the box! So they get to pocket $150 for something that has never been and will never be used! DO NOT GO HERE!!!
• MM

  Michael D McLaughlin

  Feb 21, 2026
  1.0
  If I could give lower than a 1 star, I would. I took two packages down to this store to ship, one was a 48" tube with a 4" diameter, to go ground to Rockwood, TN the cost is $128.64. This is what I was billed for when the website shows for the same item to be $29.xx with the same arrival time. My second box was 21"x15"x13" and weighed 25 pounds, charged $91.30 and the web site shows $34.75. This store is really ripping the customers off on their shipping prices, GO SOME PLACE ELSE TO SHIP YOUR PACKAGES !!! For both of these packages I was charged $220.16 with a delivery date of March 2 via ground. This is OUTRAGEOUS!!!
• BB

  bambi bateman

  Feb 18, 2026
  5.0
  I was helped right away and got what I needed done and was on my way with # 37428 cashier he was extremely helpful and friendly very smooth and easy experience thank you
• AC

  Abby Cajero

  Jan 30, 2026
  1.0
  I had a very serious and unacceptable experience at this UPS Store. On Tuesday , I dropped off seven (7) packages. As of the following day, only six (6) packages showed any tracking updates. One package — one of the first packages I handed over — has no scan, no tracking, and no record of movement whatsoever. After calling the store, I was informed that the employee who assisted me, Mariah, did not scan the package and likely placed the wrong label on it. This is extremely alarming because if one package was mislabeled, there is a very real possibility that all seven packages were affected. What makes this worse is that I contacted the store multiple times after noticing the missing scan. Each time, I was reassured — specifically by Mariah — that “all packages were scanned.” Her responses were dismissive and unprofessional, and as it turns out, incorrect. Because of this error, I am now facing hundreds of dollars in potential losses, including replacement costs, refunds, and damage to my business reputation. This is not a minor mistake — this is a serious breakdown in basic shipping procedures. I formally contacted the owner/management and requested immediate action, including reviewing security footage and attempting to stop the packages. As of today, Friday, I have received no call, no email, and no response from the owner. The lack of accountability and urgency is just as concerning as the original mistake. This situation should never happen at a UPS Store, and the complete lack of follow-up from management is unacceptable. I would strongly caution other customers, especially business owners, to think twice before trusting this location with important shipments.