The UPS Store

Reviews

• DL

  Deborah Lentfer

  Nov 10, 2025
  5.0
  Elisa helped me send a much loved clock for repair from Arizona to Springfield, Illinois. She made sure it was protected and the correct box and packaging were used. I am extremely grateful for her assistance and friendly demeanor. Thank you, Elisa!!!
• CH

  Cris Hernandez

  Nov 1, 2025
  1.0
  One of the only ups stores i been that ive seen purposefully pick fights with customers that are clueless on shipping things.
• AC

  Aixa Creazzola

  Oct 26, 2025
  1.0
  I visited this UPS store yesterday between 12 and 3 PM to return an item to Amazon. Unfortunately, the staff member handling my package, a young woman with glasses, treated it with a lack of care, tossing it into a bin as if it were a basketball. The item inside was fragile, and this careless handling could lead to damage. I hope UPS can provide additional training to their staff to ensure that all packages are handled with the care they deserve. Thank you
• AA

  Ally

  Oct 23, 2025
  5.0
  10/23/25 Jasmine Here at the UPS store in the Safeway shopping center on the corner of Estrella and Van Buren I walked in and was in there for like less than a minute. This girl was completely customer service. I worked for A UPS store inside of Palm Gate Storage for six years and it was nice to see great customer service again. She was fast, courteous, and very pleasant. Everyone in the store was on their game just doing an awesome job. I really like this store. Everyone in the store is always very great to work with… And she was very funny as well
• MS

  Mayito Slim

  Oct 14, 2025
  1.0
  Mariah is such a rude person and does not know her job very well. So I went in there to get a paper notarized then I was informed by Mariah that she cannot notarize the paper and she will not notarize it because it was previously signed. Then I had informed her that all it was it’s just the proof of address so that way one of my children can go to school in our neighborhood and that it was an important paper that needed to be done and I had all the proper documents, including my identification that has the same exact signature on the paper as it does on my identification card. She then refused and became very rude and hostile. I asked to speak to her manager. She refused to give me a manager. It was 6 o’clock at night. I work from 4 o’clock in the morning till about six at night so there was no way that I can make it to anywhere else besides a 24 seven notary person which charges an arm and a leg so I didn’t know what to do. so then I got on the phone with my lawyer and asked him why she couldn’t notarize it because we had filled out the papers in his office because I was going through the state of Arizona and my lawyer informed me that if the paper That needs to be notarized is an acknowledgment that it doesn’t matter if I signed it in front of her or not per the Maricopa county notary stuff. So then I got off the phone with my lawyer went in Mariah seen me waiting made me wait a little more because she was already angry at the fact that we had our little altercation told me that I needed to wait that she was busy I was the only customer in at the time. Then she came and said that it doesn’t matter whether or not I had it signed or not that she needed to witness me sign it. I had informed her that my lawyer had said per the state of Arizona that if it is an acknowledgment, it doesn’t matter where it was signed that it just needs to be notarized And she doesn’t have to witness anything as long as the documentation is all there. then she informed me that it was store policy that she couldn’t do it after that I proceeded to ask her to show me her store policy and she refused to and right away said let me get a manager. Then a manager by the name of Omar came over and he was so polite so kind. he notarized the paper without no hesitation looked at the documentation that I had brought and seen that everything was OK. The only reason why I’m giving a 1 star review is because of Omar if it wasn’t for Omar and there was a selection for a 0 star review I definitely would have put a zero star review Omar is the reason why companies strive with customer service because he is excellent at his job people like Mariah shouldn’t even be working there when it comes to customer service especially if she is a notary person and doesn’t even know her own job. I don’t even understand why she’s even working there. She has such horrible people skill. I think Mariah needs to go back and study her job and learn how to do her job a little better before treating people like the way she treated me and not knowing her job and also maybe show Mariah the store policies because when she tries to throw store policies at people and then you ask her to show you what exactly the store policies say and she doesn’t even know what it is nor what she’s talking about But once again, thank you Omar for your great service!!! And based on other reviews, Mariah has a nasty attitude i guess im not the only one. Maybe this isnt the job for her

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