The UPS Store

3.7
214 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4740 in Goodyear offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Canyon Trails - Estrella Pkwy & Van Buren.

Details

  • DeliveryNot available

Location

The UPS Store
500 N Estrella Pkwy, Goodyear, AZ
85338, United States

Hours

Reviews

3.7
214 reviews
5 stars
134
4 stars
9
3 stars
4
2 stars
8
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly and helpful, there were notable complaints about rudeness and unprofessional behavior from some employees.

Efficiency

Most reviews highlighted the store's quick service and efficiency, especially during busy times, although some customers experienced long wait times.

Mixed Experiences

Several customers reported both positive and negative experiences, indicating inconsistency in service quality across different visits.

Handling of Packages

There were complaints regarding careless handling of packages and issues with lost deliveries, suggesting a need for better training in package care.
  • YE
    You Envy
    Jan 3, 2026
    1.0
    The girl up front with curly hair and glasses is extremely rude and not welcoming at all. Based on the other reviews, it seems like this is a reoccurring issue.
  • JJ
    Je
    Jan 2, 2026
    1.0
    Nisiquiera se merece una estrella esta es la segunda vez que voy a este ups y me atiende la misma persona una mujer de estatura baja, morena, habla español y las dos veces que he ido me trata súper mal y con una cara súper enojada volteando los ojos cada vez que le preguntaba algo como si le faltara la paciencia de verdad que no sé porque aún siguen teniendo gente así trabajando 🤷🏻‍♀️ si no van a tener paciencia para hacer su trabajo entonces no sé estan preparados para trabajar con la atención al cliente pésimo servicio si tienen la oportunidad de ir no lo hagan 🙅🏻‍♀️
  • LR
    Liliana Rios Ramirez
    Jan 2, 2026
    1.0
    Pésimo servicio en este lugar . Pedí porfavor alguien que hablara español se levantó una señora que no vi su nombre y fui amable le dije buenos días a lo que ni contestó mi saludo igual yo fui a regresar un equipo de att y lo escaneo y dijo el nombre no coincide con la cuenta no puedo hacer nada muy grosera estaba como enojada … Y le dije ese es mi apellido y dijo pues no se puede ,fui a otro UPS Store y pude regresarlo sin problema solo con el número de cuenta y lo escanearon y ya ni siquiera pidieron nombre . Sé que no todos tenemos días buenos pero siento que por el hecho de que pedí alguien que hablara español esta señora se sintió como atacada yo espero que el Americano que estaba ahí le enseñe un poquito de amabilidad él fue muy amable ⭐️
  • RK
    Rob Kirkwood
    Dec 30, 2025
    1.0
    I went in to ship some items. The lady at the counter was extremely rude. I asked to see a manager to which I got told oh we don’t have one. After checking my receipt she made it seem like the item was 49 pounds. I’m sorry but I believe that this store is ripping off the customers to make a profit. I wouldn’t doubt they had been doing this for years.
  • NN
    Naomi
    Dec 13, 2025
    4.0
    Normally, when I go to this location, I have nothing but a good experience. But today there were two younger people, a black female, with short curly hair ans glasses and a white male by the name of Emir, who were absolutely unpleasant. The female was very rude in her tone, and when I said something to Emir, he completely brushed me off when I said that that female was rude. I completely understand It’s a busy season for them, but I think everyone knows it’s a busy time of year at their respective jobs but being rude to people because you’re overwhelmed honestly doesn’t help me as a customer nor does it help you as the employee because then we’re both having a negative experience

Frequently Asked Questions About The UPS Store

What services does The UPS Store #4740 in Goodyear provide?

The UPS Store #4740 offers shipping, packing, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.

Where is The UPS Store #4740 located?

It is located at 500 N Estrella Pkwy, Ste #B2, Goodyear, AZ 85338, USA.