United States Postal Service

2.7
249 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 19801 N 59th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
19801 N 59th Ave, Glendale, AZ
85308, United States

Hours

Reviews

2.7
249 reviews
5 stars
83
4 stars
18
3 stars
17
2 stars
15
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for rudeness and lack of professionalism.

Efficiency

Customers noted that despite long lines, the service is generally efficient and staff work hard to move people through quickly.

Communication Issues

Many customers reported difficulties in reaching the post office by phone and issues with package tracking and delivery.

Facility Condition

The facility is described as clean and modern, but there are complaints about the functionality of drop boxes and self-service kiosks.
  • SF
    Sarah Fischer
    4 days ago
    1.0
    Always crowded, employees aren't helpful, two packages were not delivered to my address.
  • MA
    Mahrgret Art
    Dec 22, 2025
    1.0
    They don’t answer the phone and when they do it’s just dead air with nobody on the other end.
  • KK
    Karen
    Dec 13, 2025
    5.0
    Regardless how long the line, it appears to me they work hard to move people through, they are always pleasant and they apologize for any delay. In my opinion the long line always seems to move quickly thank you Arrowhead staff for all you do
  • PC
    Postal chick
    Nov 4, 2025
    1.0
    I want to know why the carrier is not doing his job at orchard pointe elderly care facility . Instead of him clearing boxes he is telling the office manager to go through all the mailboxes and throw out the mail so he doesn't have to do his job . Gha job us to purge the mailboxes and connect it to where it has to go . Whether it be returning to sender, forwarding, or closing box . It is not up to office manager at the orchard pointe elderly care facility to throw it in trash .
  • KN
    Kharmen Nieto
    Nov 3, 2025
    1.0
    Never in my life have I seen utter stupidity how do you train your hires to deliver packages my glasses got lost in mail which I need those are basically my eyes supposedly my package was delivered today well it did not I waved the postal man to ask a simple question and he sped over me he delivered my neighbors mall and skip the street came back and still skipped many house this is why there was confusion on mail

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.