The UPS Store

4.0
130 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6020 in Glendale offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Ne Corner Of 39th Ave & Happy Valley Road.

Details

  • DeliveryNot available

Location

The UPS Store
3820 W Happy Valley Rd, Glendale, AZ
85310, United States

Hours

Reviews

4.0
130 reviews
5 stars
95
4 stars
4
3 stars
1
2 stars
2
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.

Employee Knowledge

Several reviews indicate a lack of knowledge among employees regarding services and procedures, leading to customer frustration.

Service Efficiency

Customers have experienced long wait times and inefficient service, particularly during busy periods, impacting overall satisfaction.

Pricing Issues

There are complaints about unexpected charges and high prices for services, leading to dissatisfaction among customers.

Theft Concerns

Serious allegations of theft and mishandling of packages have been reported, raising concerns about the store's reliability.
  • AN
    arne nord
    Sep 30, 2025
    1.0
    This place has the worst customer service, Breah the so called manager will not help you and talk down to you, she should learn to run a store where her own employees won’t talk bad about her (apparently she does what she wants and leaves when she wants) After having my package lost and then returned (I made proper claims). I wasn’t helped and told I would have to call a number. So I’m out a refund The poor Knowledge of this stores employees and attitude was infuriating. Nobody knew what to do about the refund nor do they know how to treat customers. Also on a prior note, they will rip you off if you need to have a package taped, again breah was the one who had failed to communicate the charge and said I’d have to pay sense she already tapped it, No wonder they need automated machines because employees like that will ruin a business,
  • JM
    Jenny Marzella
    Jun 29, 2025
    5.0
    Great service and friendly staff. Always helpful
  • JS
    James Stevens
    May 25, 2023
    5.0
    Busy as always
  • RB
    Robert Biscoe
    Dec 14, 2022
    5.0
    Macie did a great job assisting me with my packages today!
  • HS
    harpreet singh
    Nov 18, 2022
    5.0
    Location very nice and staff also very friendly and clean

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Glendale offer?

The UPS Store #6020 in Glendale provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more, catering to all your mailing and business needs.