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Brand Certified

United States Postal Service

3.0
(170 reviews)

Business Details

137 E Elliot Rd, Gilbert, AZ
85234, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 137 E Elliot Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
137 E Elliot Rd, Gilbert, AZ
85234, United States

Hours

Reviews

3.0
170 reviews
5 stars
71
4 stars
7
3 stars
9
2 stars
10
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff professionalism; some employees are praised for their helpfulness while others are criticized for rudeness and lack of accountability.

Long Wait Times

Many customers reported long lines and slow service, often with only one clerk available during busy hours.

Delivery Issues

Frequent complaints about lost packages, misdelivered mail, and poor tracking communication.

Facility Conditions

Some customers noted cleanliness and organization issues within the post office, including problems with self-service kiosks.

Positive Experiences

Despite negative feedback, several customers highlighted positive interactions with specific staff members who provided excellent service.
  • DW
    Drakona White
    Jan 28, 2026
    1.0
    Had to have my mail forwarded did the stupid QR code led me to a bunch of pop-up pads love that our government is leading me to pop-up pads paid the 1.25 guess what still had to come inside to do it? is that if I paid the 1.25 I wouldn’t have to come in but I did end up having to come in. Asked for a refund got told we can’t do that. Unhelpful uncooperative and it’s ridiculous that I even had to pay for something like this zero out of 10 would not recommend the QR code is a scam. Don’t use it.
  • __
    __
    Jan 9, 2026
    3.0
    Centeraly located
  • NR
    Natalynne Reyes
    Dec 26, 2025
    5.0
    Dustin was amazing! I had issues changing my address due to having a hyphenated name, and after multiple failed attempts elsewhere, he patiently walked me through everything, including printouts of the errors from my previous attempts, helped me fill out a new form, and gave me really helpful information to make sure everything was done correctly. The whole process was quick and easy, not long or frustrating at all. Thank you Dustin for being super polite, knowledgeable, and helpful.
  • CS
    Chad Schimmel
    Dec 22, 2025
    1.0
    What a joke the post office is. Get a handle on it the post office has been around for 250 years and every year it’s like the first time. Fire the managers and bosses and get new people
  • ZW
    Z Wook
    Oct 13, 2025
    5.0
    This was closed today at 15:42. Not sure if it was due to Columbus Day?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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