United States Postal Service

2.9
167 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 137 E Elliot Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
137 E Elliot Rd, Gilbert, AZ
85234, United States

Hours

Reviews

2.9
167 reviews
5 stars
69
4 stars
7
3 stars
9
2 stars
10
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for their helpfulness and professionalism, others are criticized for rudeness and lack of accountability.

Long Wait Times

Many customers reported long wait times and insufficient staffing, often with only one clerk available during busy hours.

Delivery Issues

Numerous complaints about lost packages, misdelivered mail, and poor tracking information were noted, leading to frustration among customers.

Cleanliness and Facilities

The post office is generally described as clean, but some customers reported issues with the self-service kiosks and parcel drop-off facilities.
  • __
    __
    3 days ago
    3.0
    Centeraly located
  • NR
    Natalynne Reyes
    Dec 26, 2025
    5.0
    Dustin was amazing! I had issues changing my address due to having a hyphenated name, and after multiple failed attempts elsewhere, he patiently walked me through everything, including printouts of the errors from my previous attempts, helped me fill out a new form, and gave me really helpful information to make sure everything was done correctly. The whole process was quick and easy, not long or frustrating at all. Thank you Dustin for being super polite, knowledgeable, and helpful.
  • CS
    Chad Schimmel
    Dec 22, 2025
    1.0
    What a joke the post office is. Get a handle on it the post office has been around for 250 years and every year it’s like the first time. Fire the managers and bosses and get new people
  • ZW
    Z Wook
    Oct 13, 2025
    5.0
    This was closed today at 15:42. Not sure if it was due to Columbus Day?
  • SR
    Shawn Roberts
    Sep 18, 2025
    5.0
    I had a great experience at the Gilbert Post Office thanks to Dustin. He helped me get a new mailbox key set up for my rental and also took care of pausing and resuming my shipping without any hassle. Despite a long line, he was kind, efficient, and kept things moving quickly. Extremely helpful and professional; thank you!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.