United States Postal Service

2.9
162 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 137 E Elliot Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
137 E Elliot Rd, Gilbert, AZ
85234, United States

Hours

Reviews

2.9
162 reviews
5 stars
66
4 stars
7
3 stars
8
2 stars
10
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies, with some praising their friendliness and helpfulness, while others report rudeness and unprofessional behavior.

Long Wait Times

Many customers experienced long lines and slow service, often citing insufficient staffing during busy hours.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and poor handling of mail were reported.

Phone Accessibility

Customers struggled to reach the post office by phone, often receiving no answer or being unable to connect with a representative.

Mixed Experiences

While some customers had positive experiences, others reported significant frustrations, indicating inconsistency in service quality.
  • ZW
    Z Wook
    Oct 13, 2025
    5.0
    This was closed today at 15:42. Not sure if it was due to Columbus Day?
  • SR
    Shawn Roberts
    Sep 18, 2025
    5.0
    I had a great experience at the Gilbert Post Office thanks to Dustin. He helped me get a new mailbox key set up for my rental and also took care of pausing and resuming my shipping without any hassle. Despite a long line, he was kind, efficient, and kept things moving quickly. Extremely helpful and professional; thank you!!!
  • LS
    Linda Siggins
    Aug 19, 2025
    1.0
    No one will answer the phone.
  • IG
    I Glick
    Jul 7, 2025
    5.0
    The staff here is always friendly, the post office is always clean and, if there is a line, it moves pretty quickly.
  • JS
    Jocelyn Sanders
    Jun 17, 2025
    1.0
    Did a change of address 3 times at this location. Every time the mail kept getting sent to previous address. I still don't have an address change. Poor customer service, lack of knowledge and the unwillingness to even take accountability for allowing this to happen.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.