The UPS Store

4.6
235 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3590 in Gilbert offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sw Corner Of South Val Vista & East Elliot Rd In The Safeway Ctr..

Details

  • DeliveryNot available

Location

The UPS Store
70 S Val Vista Dr, Gilbert, AZ
85296, United States

Hours

Reviews

4.6
235 reviews
5 stars
204
4 stars
5
3 stars
1
2 stars
2
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while many customers praise the friendly and helpful staff, others report rude and unhelpful interactions.

Efficiency

Several reviews highlight the store's quick service and efficiency, with many customers appreciating the fast turnaround for shipping and printing needs.

Staff Knowledge

Some customers express concerns about staff knowledge and training, particularly regarding specific services like printing from USB drives.

Store Environment

The store is generally described as clean and well-organized, contributing to a positive customer experience.

Pricing Concerns

A few customers raised issues with perceived high shipping costs and additional fees for services, suggesting a need for clearer pricing.
  • CF
    Christine Fletcher
    Nov 7, 2025
    5.0
    These guys are great, quick, knowledgeable and polite service! As a RN is nice to see people helping others!!
  • LM
    Larry Malkin
    Oct 10, 2025
    1.0
    I went to the store to ascertain why my package I dropped off at their store 9 days ago still showed that UPS has not received the package. The lady who helped me was extremely rude and not helpful. She told me that the package was picked up by UPS. It should be noted that she did not check her computer. I asked her if she could look at her computer. She said abruptly "I don't need to all packages are picked up daily". She then told me to call UPS. I did not get the workers name. But she was a Latino lady around 40 ish. I have been going there since they were open. I will no longer be going there.
  • CK
    Chad Kirschner
    Sep 29, 2025
    1.0
    Can't print from a USB drive. In 2025, with modern technology, UPS stores won't print from a USB drive. Even though the printer itself can do it, they've locked out that feature. I went to FedEx and asked and they were like, of course you can print from USB drive, everyone can do that. Not UPS! Edit: I went to another UPS store in Queen Creek and they could print a document off a USB drive. It's just this location or maybe just the three employees working the afternoon of 9/29/25, that don't know how to do it. The machine wanted a password to print from USB and the employees couldn't help. Queen Creek UPS printed off a USB do I don't know what's wrong with this location. Bunch of dopes working there today
  • JB
    Joanie Boston
    Sep 17, 2025
    5.0
    Always greeted when I walk in. Very friendly staff and always willing to help with my packing/mailing.
  • JW
    Jenny Witt
    Jul 23, 2025
    5.0
    This location is my go to place for Amazon returns and I appreciate the employees helping me with those. Recently, I went in with several returns and Joe helped me. He was so patient and explained the changes I needed to make on Amazon so I could drop off just the items instead of boxing them. He and I went through item by item and he was able to get the Amazon items taken care of for me. I appreciated his help so much. He has worked with me before and has great customer service. The store in general has always treated me well so I would recommend this as a great place to do your Amazon returns.

Frequently Asked Questions About The UPS Store

What services does The UPS Store in Gilbert offer?

The UPS Store #3590 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more to assist with your business and personal needs.

Where is The UPS Store #3590 located?

It is located at 70 S Val Vista Dr, Ste A3, Gilbert, AZ 85296, in the Safeway Center at the southwest corner of South Val Vista and East Elliot Rd.