United States Postal Service

2.0
260 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2400 N Postal Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2400 N Postal Blvd, Flagstaff, AZ
86004, United States

Hours

Reviews

2.0
260 reviews
5 stars
51
4 stars
13
3 stars
7
2 stars
9
1 star
180

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package delivery, including lost packages, incorrect deliveries, and missed delivery attempts.

Customer Service

Feedback indicates a lack of helpfulness and responsiveness from staff, with many customers feeling ignored or treated rudely.

Staffing Problems

Many reviews mention understaffing as a significant issue, leading to long wait times and inadequate service.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, the overall sentiment is negative, with many expressing frustration over the service.
  • CS
    Chiara Schrift
    Dec 31, 2025
    5.0
    I’ve shipped out packages and letters, bought stamps, and even completed a passport application from this USPS location without any issues. Each service associate i’ve interacted with has been helpful to the best of their abilities, especially as it seems they may be understaffed. It seems like a lot of the issues mentioned at this USPS are due to understaffing, or are systemic and should be taken up with the Flagstaff branch as a whole.
  • SR
    Sean Rush
    Dec 11, 2025
    1.0
    I had my package destroyed by usps's negligence, and the insurance doesnt cover it because it was "successfully delivered" Thanks guys, for wasting my money and destroying my things. Good job
  • JJ
    J Jackson
    Dec 3, 2025
    1.0
    Worse than any other post office I have EVER seen!!! Not only do they lose a thousand dollar check but they REFUSE to allow me to file a report! In person or through the call center. I will be contacting the appropriate federal authorities to start filing suit. DO NOT USE!!! Trust your packages and mail to a different carrier
  • AE
    A Ensley
    Nov 25, 2025
    1.0
    Flagstaff East side postal service knocked over my full trash can and now I have no number to contact to tell them their driver knocked over my trash can.not happy!!!!
  • SS
    Sylvie Stuart
    Nov 15, 2025
    1.0
    Rescheduled certified mail still didn’t arrive

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.