The UPS Store

Reviews

• AZ

  Amber Ziegler

  Feb 18, 2026
  5.0
  Friendly and helpful staff
• KZ

  Kerry Zuest

  Feb 15, 2026
  1.0
  Customer service from employee Tyler N. was very poor. He was dismissive and unwilling to be helpful. Gave me lectures about boxes ( boxes that UPS HAD DELIVERED THESE ITEMS TO ME ORIGINALLY!!!) after I asked him to find a way to be more helpful he finally stopped perking me around. But upsold me by insisting on an exterior box for one of my 3 packages anyway. I got bent over for $15 on top of the outrageous shipping fees. This experience was so annoying AND expensive that I will think twice before using UPS in the future
• NR

  N RT

  Feb 4, 2026
  1.0
  This is not an isolated experience. STRONGLY DO NOT RECOMMEND Long-term box holders are well aware of the changes since new management took over, and many customers have canceled their boxes due to escalating costs and restrictive policies. Under prior ownership (Michelle and Toby), this location operated efficiently and was customer-focused. Since then, PO Box rates increased rapidly—from $60 to $150 for three months on a small box—while customers are repeatedly required to provide updated IDs and documentation for every name on the box, including children. These requirements exceed what the main post office requires and are enforced inconsistently. Management is rarely present and does not engage directly with customer concerns. Staff members are polite, but employee turnover has been high, which aligns with the number of customers who have discontinued service. I maintained a box here for 15 years and canceled only after months of ongoing issues. This decision mirrors the experience of many former customers. Shipping and stamp prices are approximately double those of the main post office. There are no military or veteran discounts offered. A generic “we’re sorry about your experience” response does not address the documented pricing increases, policy changes, or customer attrition. For transparent policies, reasonable costs, and standard postal practices, the main post office is the better option.
• LH

  LeAnne Hernandez

  Feb 1, 2026
  1.0
  Very rude staff
• LA

  Lawrence Alfred

  Dec 30, 2025
  1.0
  I went in to send off my package as I would with other UPS stores. A guy named Tyler with threatening tone that my package was going to cost more because of the different way that it was packaged. I said I had no issues with it before. He said "Well this time, I'll let it side" with an arrogant tone. He sounded like he owned the place and didn't want my business. Don't go to this store if he is there. Go to the one on fourth st. They're very friendly there as with other stores.

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