The UPS Store

3.4
129 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0990 in Flagstaff offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Flagstaff In The Wal-Mart Basha's Shopping Center.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
2700 S Woodlands Village Blvd, Flagstaff, AZ
86001, United States

Hours

Reviews

3.4
129 reviews
5 stars
73
4 stars
2
3 stars
2
2 stars
6
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Loren and Tyson for their exceptional service.

Negative Experiences

Several reviews mentioned rude or unhelpful staff, particularly criticizing the new management and specific employees for poor customer interactions.

Fees and Charges

Customers expressed frustration over unexpected fees for services like package pickups and printing, which they felt were misleading or excessive.

Operational Issues

There were complaints about inconsistent hours of operation and issues with package handling, including lost packages and poor communication regarding deliveries.

Store Cleanliness

The store was generally noted as clean and well-maintained, contributing positively to the customer experience.
  • ML
    Michael Lewandos
    Nov 12, 2025
    1.0
    Staff at this location is extremely lazy and very unprofessional. Do not trust them with your packages
  • VG
    Val Grove
    Nov 11, 2025
    1.0
    Terrible service. Went in today and the lady threw a clipboard at me and gave me such a hard time. I am traveling thru the area usually twice a week I've sent stuff from the ups on fourth street with no problem. It was uncalled for to be treated that way. I feel like I was being discriminated on by the people in store. I dont recommend this store at all. Do better UPS!!!
  • ML
    Mary Lambert
    Nov 7, 2025
    5.0
    Clement and Tyler at the flagstaff ups store were extremely helpful for me shipping a package over seas, they were very nice and friendly and got the job done efficiently.
  • MW
    Mlchelle Walker
    Nov 6, 2025
    5.0
    Very nice
  • CM
    Christina M
    Nov 1, 2025
    1.0
    The new owners have completely destroyed this place, not that they care since it was bought out by a corporation. I brought documents in repeatedly, they would tell me everything is good, and then call me back and tell me it wasn’t good enough and I needed something different. So, now my PO Box is closed. One of the times I brought in documents, they said they lost all the ones I gave them the day before. They took what I was giving to them that day and shoved everything in some random binder that was overflowing with loose paperwork and said they would figure it out later. If you’re going to change the system and ruin everything at least have a better system than a bunch of binders with loose paperwork and no accountability. That paperwork you are just leaving around is peoples’ private, personal information.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 3:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Flagstaff offer?

The UPS Store in Flagstaff offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport and photo ID services, computer access, and small business services.