The UPS Store

Reviews

• AK

  Adil Khan

  Apr 24, 2026
  1.0
  Worst UPS Store experience I’ve had. Kelli kept changing her reason for refusing my USPS drop-off—first saying pickup was done, then the driver had no space, then saying she didn’t want to overload him. None of it was consistent. She told me to go to PostNet, even though the same USPS driver services both locations. Then she called the driver, who gave yet another conflicting explanation. Instead of resolving anything, she called the owner (Dan), who didn’t listen, refused the shipment, and escalated it to the point of threatening to call the police. I called back for clarification and she wouldn’t even come to the phone. Unprofessional, inconsistent, and a complete waste of time. Escalating to corporate and USPS.
• DS

  Dr. Sheryl Simms

  Feb 27, 2026
  5.0
  We needed two foam selfie posters made at the last minute, and Celeste at The UPS Store was absolutely amazing! She went above and beyond to get them done quickly and perfectly. She was extremely kind, professional, and made the whole process so easy. We’re so grateful for her help, highly recommend this location!
• JG

  john gonzales

  Feb 20, 2026
  5.0
  Even team is incredible friendly and nice. Will come here in evenings vs during the day….
• MJ

  Mary Jando

  Feb 20, 2026
  1.0
  Please do not use this UPS location! one of their employees was overwhelmed and busy when i came in and put the wrong label on my package! the manager did nothing to help and actually blamed it on me and said it was my responsability to ensure the correct label was used. its been almost an entire month and my package is lost becusae she misslabeled and forgot to put the usps label on the package (it required a UPS and usps label) I have also reached out to the owners of the location and they never even responded to my email! This particular employee was more concerned about how much my item was that i shipped instead of helping me resolve the issue point blank asked me "how much was the bag i am scared now" horrific experiance. DO BETTER.
• HH

  Hailey Hodges

  Feb 19, 2026
  5.0
  Every time me and my mom have been here it’s been a joyful experience, we have been going to this location for years and it has always been swift and easy. I specifically once had to ship something internationally and the staff was so helpful getting the information I needed to put. There was an error and I was swiftly called and informed of what happened and we were all able to get it resolved quickly!

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