The UPS Store

Reviews

• MS

  Monika A. Sott

  Feb 24, 2026
  5.0
  Super helpful staff members Very helpful especially Gio! Thanks for assisting us Gio!
• DH

  Dianne Hatfield

  Jan 23, 2026
  5.0
  Went in to make a return on an item purchased and needed help finding the right bag to send it in and then to ship it off. Gio greeted me as I walked in and told me the bag that would work for shipping. He walked me through everything and was friendly and we chatted and had a nice conversation. It is close to my home and I found it very easy and convenient to use. Appreciate the customer service and attention to detail. Thank you Gio!
• WS

  Wheaton Solution

  Oct 25, 2025
  5.0
  Diego was exceptional the customer service, patience and willingness to help was above and beyond. He represented the UPS brand very well.
• SH

  Susan Hughes

  Oct 20, 2025
  5.0
  Gio was so helpful and friendly helping me return my two Amazon items. It was so quick and close to my home.
• EB

  Eric Brown

  Oct 14, 2025
  1.0
  Walked in and there was one customer being serviced, one in line and 2 associates. No associate even acknowledged my presence for at least 5 minutes. There were 2-3 people that filtered in while I waited. No greeting for any of these customers either. When I finally DID get addressed, no apology for the wait, no courtesy at all. I told the person I needed a fax. The person took my docs and, without asking what the fax number was, read the first number from the cover sheet and faxed it. Turns out it was the From number. I waited 2-3 more minutes till my important legal documents spilled all over the floor out of order w/ no consideration from the associate. Then the fax came to my cell phone. Told them about it, and they replied "well the fax number isn't on the form". Of course, they never ASKED for the number---just assumed, to avoid customer contact I'm guessing. After re-ordering my documents (ORIGINALS) from a thankfully scanned copy, the entire process repeats: the machine scans and drops all my papers on the floor in a mess. 10 minutes later, fax complete, I'm out of there. If you want to be treated like dirt, use this place. If you want to be treated like a human paying customer, go somewhere else. I'd drive 10 or more miles NOT to use this place; although not necessary because there are many of these around.

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