Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 401 W Western Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.5
157 reviews
5 stars
47
4 stars
12
3 stars1
2 stars
10
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness and professionalism, while others were criticized for rudeness and lack of assistance.
Package Handling
Numerous reviews highlight issues with package handling, including delays, misdeliveries, and packages being lost or stolen.
Staffing Issues
Many customers noted that the location is often understaffed, leading to long wait times and frustration.
Inconsistent Experiences
While some customers reported positive experiences with specific staff members, others consistently faced problems, suggesting a lack of overall service consistency.
- HDHelmut Döring4 days ago1.0Packages going into the Avondale AZ post office after Christmas just disappear. Tracking stops as soon as they hit Avondale. 2 of my packages, one from Ohio and one from Idaho, both GONE.
- SHSabrina HDec 28, 20251.0Went in on Saturday with my kids and never again will I be returning to this place not only was the worker rude about scanning my packages but he was very unprofessional and gave me this most unsettling looks !Never in my life have a had such a horrible experience at a usps! Then at the end he offers stickers like that’s gonna make things better … This place needs to be investigated immediately !
- ECErnan CashDec 27, 20251.0Horrible experience with some uncle Rukus named tory . He got upset I didn’t have a form sheet and he needed to scan 27 bubble mailor packages . The shipping was paid all ready by buyers and he was trying to tell me that I’m gonna get charged 49 cents on top of each order even though it was all ready payed for . I had him void my one package he scanned and took it to the usps in Tolleson where they scanned all my packages no complaints at all! Tory it is your job to scan the packages please find some common sense and do your job!
- DMDamon MendrellaDec 20, 20251.0I live in Phoenix. My package has bounced between Avondale and the Distro Center in PHX for 3 days now. My delivery is estimated at two days out. 5 days to deliver a package within the Phoenix area? It traveled across the country in 2 days. PHX has the worst USPS offices in the world.
- SVstephen villinesDec 10, 20251.0Service I’ve received from this post office has been consistently terrible. My packages are either delivered to the wrong address, left out in the open in bad weather, or marked as “delivered” when they’re nowhere to be found. It’s incredibly frustrating to depend on a service that can’t handle even the basics. On top of that, contacting them for help feels impossible. Phone calls go unanswered, and when someone does pick up, they act like you’re inconveniencing them by asking for updates on your own package. There’s zero accountability, zero urgency, and zero respect for customers’ time and belongings. I understand that mistakes happen, but when the same mistakes happen over and over again, it’s no longer a coincidence—it’s a system problem. If you have any other shipping option, use it. This location desperately needs better training, better communication, and frankly, better customer service across the board.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 401 W Western Ave, Avondale?
You can send mail, ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take your passport photo with a prior appointment.
Do I need an appointment for passport services at this Post Office?
For passport services including photos, you usually need an appointment via the online scheduler; limited walk-in hours are sometimes available.
What are the operating hours for this Post Office?
Monday to Friday, 8:30 AM to 4:30 PM; Saturday, 9:00 AM to 12:00 PM; closed on Sundays.
Are PO Boxes available at this location, and how can I get one?
Yes, you can reserve and apply for PO Boxes online or in person at this Post Office by bringing two valid IDs and a completed application.
Can I access my PO Box after regular business hours?
Most locations, including this one, offer 24/7 lobby access to PO Boxes, though hours may vary. Check locally for specifics.
Which nearby places can help me find the United States Postal Service at 401 W Western Ave?
Nearby landmarks include the Post Office, US Post Office, and RC Plating toy and hobby store, which can assist in locating the USPS.
What nearby dining options are available after visiting the United States Postal Service?
You can visit Arizona Frybread or Botana Las Komadres, which offer restaurant and Mexican food options near the Post Office.
Are there nearby services where I can get additional help after visiting this Post Office?
Yes, services like Navarros Multiservices Llc for notary or legal help and Absolute Cuts beauty salon are close by for your convenience.
How can public transit or local facilities nearby improve my visit to this Post Office?
Nearby landmarks such as the Avondale post office and local shops make it easy to navigate your visit, plus parks like Cecil Palmateer Park can offer a pleasant stop afterwards.