Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 401 W Western Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.6
149 reviews
5 stars
47
4 stars
12
3 stars1
2 stars
9
1 star
80
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant delays and misrouting of packages, often getting stuck at the Avondale facility for extended periods.
Customer Service
While some staff members received praise for their helpfulness, many reviews highlighted poor customer service experiences, including unresponsive staff and rude interactions.
Package Theft
Several customers expressed concerns about package theft, with reports of items being stolen or delivered to the wrong addresses.
Facility Management
The facility was criticized for being understaffed and poorly managed, leading to long wait times and inefficient service.
Positive Staff Interactions
Despite the negative feedback, some customers noted positive experiences with friendly and helpful staff members, particularly during in-person visits.
- TRT&E RepairNov 4, 20255.0I visited this USPS location on Saturday, November 1, 2025, around 11:30 a.m., just before closing time. My purpose was to mail an envelope with my wife’s documents for her passport renewal — specifically to get the passport book since she already had the passport card (which was inside the envelope). The young man who assisted me had an excellent attitude from the very start. He asked detailed questions about the package and the application, making sure I had clearly requested the return of the original passport card. He even helped me open the envelope, organize the papers properly, and ensure everything was ready to be processed without any issues. Thanks to his help — and his suggestion to change the shipping option — the package arrived in just two days instead of a week! I’m truly grateful for his kindness and professionalism. Even though it was close to closing time, he treated me with patience, joy, and genuine care. You can tell he loves his job and goes the extra mile to help customers. In a world where good service is getting rare, people like him make your day better. He mentioned he was in charge of the passport applications, and it really shows — his knowledge and positive attitude make a big difference. Thank you so much for your help, and may God bless you!
- MMMs MarayOct 25, 20251.0This hub is the WORST! I live in a rural area about 2 hours from here and every single package that comes from back east gets stuck in limbo here for days and gets shuffled back and forth to the phoenix hub and after that it'll sometimes go to some random city. Couple years ago this was never an issue, packages would get here smoothly and quickly. I really wish this place would get it together. Ugh!
- YByanet bSep 24, 20251.01 of the worst facilities my item was taken out the box and stolen, they left box empty and just taped the polymailer. I've made a mail theft report and investigation is in progress which is suggested to involve law enforcement. This facility is not okay to think it's right to steal the items and have the audacity to reseal and send an empty package.
- MRMatthew RuizSep 22, 20251.0I was sent a gift for my birthday at the beginning of the month. I live in CA. The package went from TX to AZ in a day. This where the problem began. I live only 3 hours away from here and it should have been here within a day or 2. I wait at least a week and then I call to see if it’s lost or stolen. I’m just wondering what’s taking so long and what happened. The representative I spoke to didn’t have an answer but submitted an inquiry and said someone will reach out in 3 days. 2 days pass and I received an email and the person said that they aren’t sure what happened and don’t know how long it’ll be until I get my package. The day after I get a notification saying my package is now in OK. That’s the opposite direction. I believe they did this on purpose because how convenient it is that after I call then miraculously my package is found but now it was sent to the other side of the country. Why is it in OK. I’m in CA and the package was in AZ. I track the package and a couple days later it’s back here in AZ where the problem started. This post office is awful and after seeing other reviews it appears that packages seem to stay here a long time. They need to do better.
- CSChris SchwaabSep 19, 20251.0Ya'll ok over there?!?!? 4 separate packages from 4 separate senders shipped from 4 different states on 4 different dates have been stuck in your dang distribution center since August!!!! Someone needs to send avondale PD to do a welfare check on the post office. Make sure they ain't all dead.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 401 W Western Ave, Avondale?
You can send mail, ship packages, purchase money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take your passport photo with a prior appointment.
Do I need an appointment for passport services at this Post Office?
For passport services including photos, you usually need an appointment via the online scheduler; limited walk-in hours are sometimes available.
What are the operating hours for this Post Office?
Monday to Friday, 8:30 AM to 4:30 PM; Saturday, 9:00 AM to 12:00 PM; closed on Sundays.
Are PO Boxes available at this location, and how can I get one?
Yes, you can reserve and apply for PO Boxes online or in person at this Post Office by bringing two valid IDs and a completed application.
Can I access my PO Box after regular business hours?
Most locations, including this one, offer 24/7 lobby access to PO Boxes, though hours may vary. Check locally for specifics.
Which nearby places can help me find the United States Postal Service at 401 W Western Ave?
Nearby landmarks include the Post Office, US Post Office, and RC Plating toy and hobby store, which can assist in locating the USPS.
What nearby dining options are available after visiting the United States Postal Service?
You can visit Arizona Frybread or Botana Las Komadres, which offer restaurant and Mexican food options near the Post Office.
Are there nearby services where I can get additional help after visiting this Post Office?
Yes, services like Navarros Multiservices Llc for notary or legal help and Absolute Cuts beauty salon are close by for your convenience.
How can public transit or local facilities nearby improve my visit to this Post Office?
Nearby landmarks such as the Avondale post office and local shops make it easy to navigate your visit, plus parks like Cecil Palmateer Park can offer a pleasant stop afterwards.