The UPS Store

2.9
135 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5615 in Fayetteville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The East End Of The Target/Kohls Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
3589-3 N Shiloh Dr, Fayetteville, AR
72703, United States

Hours

Reviews

2.9
135 reviews
5 stars
54
4 stars
11
3 stars
3
2 stars
3
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rudeness and unprofessional behavior.

Efficiency

Many customers appreciated the quick service and efficiency, but there were also complaints about long wait times and understaffing.

Operational Issues

Numerous reviews highlighted problems with the store not opening on time and being closed during regular business hours.

Package Handling

Several customers expressed dissatisfaction with package handling, including lost packages and issues with shipping delays.
  • GF
    George Frigon
    Dec 30, 2025
    5.0
    The staff was very helpful. The atmosphere was pleasant at a very busy time
  • JS
    Jonathan Siegler
    Dec 1, 2025
    5.0
    They are quick to help and you're in and out fast. Never had any issues.
  • TG
    Tina M Grigg
    Nov 19, 2025
    1.0
    We was supposed to get a package delivered to us last night the driver left it with the wrong. House. I told the driver go get my package after yelling at him because he wouldn't pay attention do they ever read or do they know how. Or asked if this such and such adress or is this the right name of the person who lives here. Fedx takes the picture and ups doesn't care what they do. Drive fast. And reckless. And they don't care if you get your package or not. Matter of fact the mail box in front of our house. Is not our mailbox but last night we was told that its the neighbors across the street and they have even numbers and we odd numbers. Well we dont have. And what. Difference does that make anyway. How stuipd is the drivers.? This as happen before. And tired of This crap get a different way to deliver package and stop running at 8or 9 of night so the drivers can see the address and get people who can read and not stuipd
  • CR
    Christina Raymond
    Oct 23, 2025
    5.0
    Speedy service, no wait time.
  • TP
    Tim Price
    Sep 18, 2025
    1.0
    I was disappointed in my service at the UPS store in Fayetteville on Shiloh Dr. I followed the directions from Amazon on exactly what to do with my return. Had two items combined in package and returned exactly the way it was delivered to me from Amazon. The young man that worked there told me he could not ship that way. I read the directions to him several times that Amazon provided me on my Printed UPC scan with instructions as to how to ship with UPS. He kept telling me I was wrong and wanted me to buy an extra box or bag from him to ship. He also told me to leave and said he did not have time for tit for tat. Also shewed me toward the exit door with a rude hand feature. The ironic thing was I took it the other UPS in Fayetteville on College Ave and they were great. No issues there with return and offered me great service. The Shiloh Fayetteville store was terrible with poor customer service!!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Fayetteville?

The UPS Store in Fayetteville is open Monday to Friday from 8:00 AM to 6:30 PM, Saturdays from 9:00 AM to 3:00 PM, and Sundays from 12:00 PM to 5:00 PM.