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United States Postal Service

1.7
(145 reviews)

Business Details

1425 Military Rd, Benton, AR
72015, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1425 Military Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1425 Military Rd, Benton, AR
72015, United States

Hours

Reviews

1.7
145 reviews
5 stars
18
4 stars
5
3 stars
4
2 stars
10
1 star
108

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with mail and package deliveries, including items marked as delivered but not received.

Customer Service

Feedback highlighted poor customer service, with many customers experiencing rudeness, unhelpfulness, and difficulty reaching staff.

Reliability

The post office was described as unreliable, with frequent complaints about lost packages and inconsistent delivery schedules.

Staff Behavior

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of accountability.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and good service.
  • LB
    Lauren Briggins
    Jan 31, 2026
    1.0
    This USPS has a wildly inflated on-time delivery score on the USPS service performance dashboard because they regularly lie about on-time deliveries. When you see a delivery marked as complete before it is actually delivered to your address, you should immediately report it to the OIG (Office of Inspector General) as fraud and/or misconduct. It doesn’t matter if they lie by hours or days; fraud is fraud. This post office will continue to lie unabashedly until enough people complain to force them to provide accurate and reliable service. If you’re truly fed up or more considerably affected than most, consider contacting your Congressman.
  • KD
    Kat D
    Jan 29, 2026
    1.0
    Ik we just had bad weather but for the pas3 days Congo rd is drivable but yet post man ain't delivering mail and still marking it as delivered. On Tuesday they marked as delivered and I was outside. I've called them and they say they been running
  • KB
    Karen B
    Jan 20, 2026
    1.0
    slowwwwww
  • TC
    Tricia Cogburn
    Dec 27, 2025
    1.0
    Mail carrier stated a package was undeliverable due to not being able to get in the driveway or to the front door. First off the driveway is not blocked it is long enough for the mail jeep to pull into. Also the front door was not blocked. The problem is that the person delivering the mail couldn’t fit the tube into the mail box and was too lazy to pull into the driveway and walk 30 feet or so past a vehicle to leave it at a door so they just simply said it was undeliverable. . The other package we received shows it was left at or near the front door or porch , but it was actually left in the mail box. So if the carrier says it was left at the front door or porch how did they get it there and not the other package? LAZY people. No wonder the postal service is losing billions each year. Nobody wants to use them.
  • ME
    Michael Elmore
    Nov 21, 2025
    1.0
    Yeah I had five medicine bottles for my heart blood pressure it's medicine that keeps me alive said it was delivered went up there wasn't in my mailbox called the pharmacy had to wait a week lucky I had extra pills then they sent me some more pills I went up there and waited on them to make sure I got these pills and black woman was very rude made me wait 25 minutes before she went to her mail truck to get me my pills I asked all my neighbors I know my neighbors to check their mailboxes they never received it then 5 Weeks later my next door neighbor gave me my pills and said they just showed up so I don't know what's going on but yeah that's the suckiest mail service in Benton that there is always have problems with my mail and yes I do think they still they need to be investigated

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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