United States Postal Service

2.1
30 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 18181 US Highway 31 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
18181 US Highway 31, Vinemont, AL
35179, United States

Hours

Reviews

2.1
30 reviews
5 stars
8
4 stars
0
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0
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1
1 star
21
  • LC
    Lisa Ciobota
    Jun 26, 2025
    1.0
    Continually delivers packages and it’s like a scavenger hunt. You might find them wet beside the garbage can. In the middle of the driveway, in the mailbox, beside the mailbox or just anywhere but the front porch where they will not get wet. Then they are delivered damaged with the latest being burned. When the package was picked up the outfit fell out and it was burnt. Really? Now I have to argue to get this corrected. Is customer service a thing of the past? Or, why does the mail carrier not care or take pride in the job? Do they get paid to do their jobs? I think this may be only the second or third time I’ve ever left a negative review but today’s negligence was beyond careless. No way they didn’t know. So sad.
  • CC
    Candace Ciobota
    Jun 26, 2025
    1.0
    We have had so many issues with package deliveries. We have a large covered porch and they refuse to deliver it anywhere besides on top of the trash can uncovered (5 steps away from our porch). We have had MANY damaged packages from rain but today was a new low. They delivered a clearly burnt package. They are supposed to refuse damaged packages and send them back to the company. However, it was delivered like shown in pictures. We even got a large mailbox specifically for packages and they refuse to deliver any packages in that either. They are constantly losing mail or delivering it to the wrong address as well. I have tried to be kind and deliver complaints directly to the post office, but nothing is ever done. I am not the only one with issues. Something needs to be done. Please take your customers complaints into consideration.
  • JS
    Jon Sheridan
    Jul 4, 2023
    1.0
    They lie about deliveries and attempts. I can’t count the number of times they have marked a package as “delivered” when it’s not. They are especially prone to do this with Amazon packages to make their numbers look better.
  • JP
    JoyAnn Perry
    May 30, 2020
    1.0
    Moved to this post office route over a year ago, no problems till the last month...can't seem to get mail at a decent hour. Package delivered one Saturday night at 1030 but didn't leave my regular mail. Currently waiting on a package at 7pm that is scheduled for delivery today. Even got a package one morning then mail after 5 that day. It's absolutely frustrating.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.