United States Postal Service

1.4
152 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3201 Skyland Blvd E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3201 Skyland Blvd E, Tuscaloosa, AL
35405, United States

Hours

Reviews

1.4
152 reviews
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What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unfriendly and unhelpful staff, with many customers expressing frustration over rude interactions.

Delivery Issues

A significant number of customers reported problems with package deliveries, including lost packages, incorrect deliveries, and delays.

Long Wait Times

Many customers experienced long wait times at the post office, often with only one staff member available to assist.

Communication Problems

Customers frequently noted that the post office does not answer phone calls, leading to further frustration when trying to resolve issues.

Operational Inefficiency

Reviews indicated that the post office is often understaffed and poorly managed, contributing to a lack of service and organization.
  • RT
    Reese Truitt
    Oct 14, 2025
    1.0
    My package was being held for pickup at the post office and when I went in to get it, the worker told me "it was out for delivery". Despite the website saying I had to pick it up. Had to schedule a delivery
  • RH
    Ricky Hibbard
    Sep 21, 2025
    1.0
    Is it that hard to read the address on a package and deliver to the correct address. Wasn't even close to the right address house number is 2 feet tall on the mailbox do better it's a constant issue with tuscaloosa
  • MM
    Miya
    Aug 8, 2025
    5.0
    Came in for a money order. Great service. Took about 15 mins.
  • ET
    Erin Townsell
    Apr 2, 2021
    1.0
    worst post office ever. never have more than 2 people working. doesn’t try and is not concerned about packages at all. usps said my package said my was waiting for me at the facility and the lady went to the back and lied to me and said it was out for delivery when i see that it was not.
  • SS
    Shenell Spears
    Jan 12, 2021
    1.0
    My rating is a negative star! I’ve had several packages missing. They messed up my PO Box payment and locked my box and it had been paid up to six months! I had to go in and show my payment receipt and find my mail!!!! Now they have miss placed several of my packages and they show they have been delivered to my box. I have several months left on my PO office box and I’m afraid to receive mail because they’re taking the packages!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.