United States Postal Service

1.8
149 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1313 22nd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1313 22nd Ave, Tuscaloosa, AL
35401, United States

Hours

Reviews

1.8
149 reviews
5 stars
22
4 stars
8
3 stars
4
2 stars
4
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes from employees.

Operational Issues

Customers frequently reported problems with the post office's hours, including being closed during posted times and long wait times due to understaffing.

Package Handling

There were multiple complaints about lost or mishandled packages, with customers expressing dissatisfaction over the delivery process and tracking issues.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific employees, indicating that experiences can vary significantly.
  • LB
    Logan Brehm
    5 days ago
    1.0
    This location is the perfect explanation for why the USPS is going belly up. I have never in my life been embarrassed by an employee like I was today in front of 6-7 people. Be kind. It’s free. 🤙🏻
  • ER
    Emme Reagan
    Nov 7, 2025
    1.0
    Asked a question about a missing package and they immediately hung up on me
  • JF
    Joel Frederick
    Oct 18, 2025
    1.0
    They have a posted sign on the door that they are open on Saturday. That’s not correct. They are closed on Saturday now!!!
  • WS
    Winston Smith
    Oct 6, 2025
    1.0
    Cant even manage to be open during the posted times. Twice in the last three weeks they have utterly failed to open the dutch door between 7:30-8:30 when I have attempted to pick ip some packages on Monday morning. Spoken to other commercial clients and they’re so used to this happening they’re not even surprised about it any more. Absolute dumpster fire.
  • BB
    Brooke Brown
    Sep 22, 2025
    1.0
    why would y’all deliver one package and then take the other package back to the post office then don’t leave a notice? I had to call to see where my package was when y’all could’ve just dropped it off with the Other package. So where is it and why can’t it be re-delivered?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.