United States Postal Service

2.7
32 reviews

About

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Visit your local Post Office™ at 5926 US Highway 11 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5926 US Highway 11, Springville, AL
35146, United States

Hours

Reviews

2.7
32 reviews
5 stars
11
4 stars
1
3 stars
1
2 stars
4
1 star
15
  • RC
    Rita Colley
    Oct 14, 2025
    1.0
    I keep getting other people's mail in my po box
  • JR
    Julieann Rogers
    Sep 29, 2025
    1.0
    I I have previously given the Springville post office a five-star review and even called out the manager by name for the service that I had received. However, this month I was expecting very very important documents to come in the mail and I do have confirmed delivery through my email and saw very clearly the mail that was coming to me and I saw very clearly the envelopes that were on the way to me as of August 9th which was my driver's license and then on August a few days later some important tax documents which I have not received. Today is August 29th and still have not received. They REFUSE to answer the phone at the local branch. I have removed my previous 5 star review for them
  • IB
    ia by
    Sep 9, 2025
    1.0
    New carrier in our route in heritage hills refuses to bring packages to my house. Because they would have to back up at the top of the driveway and this has been done for the past 12 years. Asked her about it today at the mailbox and carrier told me if I would SHUT UP A MINUTE she would tell me that they aren’t allowed to back up at all?!? What a joke of a so called post office.
  • JR
    Julie Rogers
    Jul 2, 2025
    1.0
    I left a 5 star review because I previously received great customer service. Since then, I have had VERY IMPORTANT mail like my driver's license, IRS information for my taxes and other mail not delivered. I have the track my mail email service so I know exactly when to expect my mail. My Driver's license was out for delivery on Aug 9th and I still have not received it. A LOT of mail is not getting to me. Also, they refuse to answer the phone, I have tried 5 times so far after 8:30 to call and they refuse to answer the phone. Must be nice to be able to just throw letters around and not answer the phone ! Cameron Wyatt went above and beyond my expectations. I had inquired if a hold or forwarding address has been applied to my address and not only did he check while I was there, he called me back a few hours later after checking with the carrier to let me know that I was receiving mail today. I was worried because I had not received mail for about 1week. GREAT service !!
  • KO
    Kelly Owens
    Aug 23, 2021
    1.0
    Absolutely horrible experience the past few days.And woman was EXTREMELY rude& unprofessional over the phone.😓

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.