United States Postal Service

2.7
32 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5926 US Highway 11 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5926 US Highway 11, Springville, AL
35146, United States

Hours

Reviews

2.7
32 reviews
5 stars
11
4 stars
1
3 stars
1
2 stars
4
1 star
15
  • RC
    Rita Colley
    Oct 14, 2025
    1.0
    I keep getting other people's mail in my po box
  • JR
    Julieann Rogers
    Sep 29, 2025
    1.0
    I I have previously given the Springville post office a five-star review and even called out the manager by name for the service that I had received. However, this month I was expecting very very important documents to come in the mail and I do have confirmed delivery through my email and saw very clearly the mail that was coming to me and I saw very clearly the envelopes that were on the way to me as of August 9th which was my driver's license and then on August a few days later some important tax documents which I have not received. Today is August 29th and still have not received. They REFUSE to answer the phone at the local branch. I have removed my previous 5 star review for them
  • IB
    ia by
    Sep 9, 2025
    1.0
    New carrier in our route in heritage hills refuses to bring packages to my house. Because they would have to back up at the top of the driveway and this has been done for the past 12 years. Asked her about it today at the mailbox and carrier told me if I would SHUT UP A MINUTE she would tell me that they aren’t allowed to back up at all?!? What a joke of a so called post office.
  • FO
    Fat Man Outdoors
    May 29, 2018
    1.0
    Mail lady told me it wasn't her job to deliver packages that didn't fit in my mail box to my door. I specifically ordered and paid for 2 day shipping and it took nearly a week before I was off and could go to post office to get my parcel. I paid 3 times the normal shipping cost and not only did I not get it in 2 days, but had to go pick it up.
  • JG
    John Godwin
    Oct 24, 2016
    1.0
    Waited all day for package, it never came. I finally got a email saying delivery was attempted. Then I TRIED calling the local office that had my package....TRIED...I spent 3 hours calling and never got an answer.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.