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Visit your local Post Office™ at 5926 US Highway 11 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
I I have previously given the Springville post office a five-star review and even called out the manager by name for the service that I had received. However, this month I was expecting very very important documents to come in the mail and I do have confirmed delivery through my email and saw very clearly the mail that was coming to me and I saw very clearly the envelopes that were on the way to me as of August 9th which was my driver's license and then on August a few days later some important tax documents which I have not received. Today is August 29th and still have not received. They REFUSE to answer
the phone at the local branch. I have removed my previous 5 star review for them
IB
ia by
Sep 9, 2025
1.0
New carrier in our route in heritage hills refuses to bring packages to my house. Because they would have to back up at the top of the driveway and this has been done for the past 12 years. Asked her about it today at the mailbox and carrier told me if I would SHUT UP A MINUTE she would tell me that they aren’t allowed to back up at all?!? What a joke of a so called post office.
JR
Julie Rogers
Jul 2, 2025
1.0
I left a 5 star review because I previously received great customer service. Since then, I have had VERY IMPORTANT mail like my driver's license, IRS information for my taxes and other mail not delivered. I have the track my mail email service so I know exactly when to expect my mail. My Driver's license was out for delivery on Aug 9th and I still have not received it. A LOT of mail is not getting to me. Also, they refuse to answer the phone, I have tried 5 times so far after 8:30 to call and they refuse to answer the phone. Must be nice to be able to just throw letters around and not answer the phone !
Cameron Wyatt went above and beyond my expectations. I had inquired if a hold or forwarding address has been applied to my address and not only did he check while I was there, he called me back a few hours later after checking with the carrier to let me know that I was receiving mail today. I was worried because I had not received mail for about 1week. GREAT service !!
KO
Kelly Owens
Aug 23, 2021
1.0
Absolutely horrible experience the past few days.And woman was EXTREMELY rude& unprofessional over the phone.😓
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 5926 US Highway 11?
You can send mail, ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and purchase packing supplies.
Can I apply for a first-time U.S. passport at this Post Office location?
Yes, this location accepts first-time passport applications and most can also take your passport photo. Please complete and print the passport application form before your visit.
Is it necessary to make an appointment for passport services at this Post Office?
Yes, most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
The Post Office is open Monday through Friday from 8:30 AM to 1:00 PM, then reopens from 2:00 PM to 4:30 PM. It is closed on Saturdays and Sundays.
How can I reserve a PO Box at this location?
You can search for and reserve a PO Box online securely at https://www.usps.com/manage/po-boxes.htm, then complete your setup in person at the Post Office.
Are the PO Boxes accessible after hours at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Check with this specific Post Office for exact lobby hours.
What nearby postal services can I use around this Post Office?
Nearby postal options include the Springville Post Office and the UPS Access Point location, useful for additional shipping and freight needs.
Are there any nearby medical centers if I need health services around the Post Office?
Yes, St. Vincent's Primary Care - Northside Medical Associates and Springville Family Healthcare are nearby, convenient for health services before or after your visit.
What nearby places can I visit for shopping or fitness while in the area?
You can visit Burton's Food Store for groceries, and for fitness, Raising The Bar Health And Fitness or Ultimate Fitness gyms are nearby.
Where can I find nearby dental services close to the Post Office?
Springville Family Dental Center and Joseph Vincent Ronderos dental office are nearby, offering dental and orthodontic care options.