The UPS Store

Reviews

• DP

  Debbie Pilgrim

  Nov 7, 2025
  5.0
  Sushma and Renea Absolutely awesome ladies
• DD

  Devon Dinges

  Oct 18, 2025
  1.0
  Do you like your packages shipped with an unhealthy dose of unsolicited comments about your body/appearance? Then come on in to the Saraland UPS store. Do you need to drop off a package? Do you also want personal details about your body shouted to the other customers in the store? You have come to the right place. The staff in this store are hateful. They need to grow up and learn how to treat people.
• LL

  Lyndi

  Oct 8, 2025
  5.0
  Employees here are awesome, they go above and beyond to help their customers.
• TG

  Theresa Grimes

  Aug 20, 2025
  5.0
  Great service!! Very helpful Sushma and Renea
• RG

  Ron Gardner

  Jul 22, 2025
  1.0
  I Will No Longer Do Business With This Store A few years ago I use this store a lot, the staff was great and very helpful however things have changed, staff have changed and I believe ownership have changed and in particular the way they handle Amazon returns. It seems this store is always looking for a way to charge you for a Free Amazon return, one reviewer even stated they should be investigated! I arranged to return an item, I packed the item in the box I received it in I took it to the UPS store they scanned my QR code which produce the mailing address the clerk then asked me what was in the box, I really didn't think that was too unusual so I opened the box to show her she then stated that the box was too large for the item I was shipping and that I would need to purchase a box for 1.99, I told her no because its free Amazon return and that it was the original box it came in and I re-packaged it the way it was shipped to me. *Photos below! The clerk then called the (owner/manager) who also looked at the boxed item and also said the box too large and that I should have packed it in the original box and that I could purchase a box for 1.99, I tried to assure her it was the original shipping box, in turned she cut me off to state that I was mistaken and if I didn't want to purchase a box for 1.99 I could purchase a shipping bag for 1.49. At this point I was done and told them to cancel and that I would return with a different box, they then stated the process had already began and could not be canceled, I told them I would call Amazon and have them re-issue the return. So I called Amazon and talked to Kendra who was very helpful and not happy with the treatment I received, she sided with me and agreed that a free return is a free return and that a box is a box and that I can ship any item in any box so long as it fit inside and there is no other return label on the box! and with that she re-issued the return and I then asked is there any alternative locations for dropping off packages for Amazon returns and yes there are, one being Amazon drop off locations such as CVS Pharmacy (Saraland)..., no problem there, I boxed my return took it to CVS she sealed it, shipped and sent my conformation on the spot!!!

Frequently Asked Questions About The UPS Store