Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 502 Greystone Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
145 reviews
5 stars
35
4 stars
9
3 stars
5
2 stars
6
1 star
90
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported problems with package deliveries, including misdeliveries, packages marked as undeliverable without attempts, and significant delays.
Customer Service
Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, many others described rude or unhelpful interactions.
Operational Efficiency
Customers frequently noted long wait times and understaffing at the post office, leading to frustration during visits.
Facility Maintenance
Several reviews mentioned poor maintenance of the post office facilities, including overgrown landscaping and lack of supplies.
Communication Problems
Customers expressed frustration over the inability to reach the post office by phone, with many reports of calls going unanswered.
- YZYing ZNov 17, 20251.011-17 The older gentleman who helped me today spoke extremely fast and loudly. • He seemed impatient when I didn’t understand the English instructions. • Other people laughed behind me, and it made me feel very uncomfortable. • I hope USPS can remind staff to be more patient with customers whose English is not perfect.
- JMJay McDonaldAug 3, 20251.0Apparently a package couldn’t be delivered because the business it was being delivered to was “closed at 8:52 am”. Said business opens from 7:00am - 8:00pm on the Saturday the system refers to. Employees were even standing at the front desk at 8:52 am. I know because I have access to the cameras. This is why people hate most delivery drivers. A blatant lie.
- HLH LJun 14, 20251.0Moved here a year ago, new neighborhood, I get it. Weeks to get them to recognize my address only to get mediocre service. Now one year later my neighborhood receives letters of stop service until central boxes are installed, even though we have been receiving delivery for a year to our mailboxes! They don't even maintain the Post Office. Grass and shrubs are overgrown, the place looks abandoned and neglected.
- GHGrant HughesApr 8, 20253.0This place is not that bad but as an eBay seller it can be frustrating because if you wanted to come in the middle of a week day the lines for customer service are outrageous. Sometimes the label printer machine for the customers also has a line and leaves you with no choice. They ship my packages pretty quickly to my customers so that’s good at least!
- KCKenneth CobernNov 25, 20222.0The labor pool must be really bad in this area!! These “delivery attempted” notices are a sham! Especially when one receives it at 9am, an hour after “out for delivery” was sent. I don’t get mail till 5-7pm! I suggest you tap into a better work force! As of right now, I’ve had a package “out for delivery” since Tuesday the 22nd!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service at 502 Greystone Way?
The Post Office offers mail sending, package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a first-time passport at this location?
Yes, this Post Office accepts first-time U.S. passport applications and can typically take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require appointments through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service in Prattville?
Open Monday to Friday from 8:30 AM to 5:30 PM, Saturday from 9:00 AM to 2:00 PM, closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person.
Is there 24/7 access to PO Boxes at the Post Office lobby?
Most USPS locations provide 24/7 lobby access to PO Boxes, but hours may vary, so check with the local Post Office for specifics.
How does the nearby Prattville Post Office relate to this location?
Both serve postal needs in Prattville; customers can choose either for mailing, package services, or PO Boxes depending on convenience.
What dining options are near the United States Postal Service at 502 Greystone Way?
Nearby dining includes Osaka Sushi Bar for Japanese cuisine and Popeyes® Louisiana Kitchen for fast food with Cajun flavors, ideal for a meal before or after your visit.
Are there any convenient automotive services close to the Post Office?
Yes, nearby automotive services include Kwik Shop gas station and Super Lube for oil changes and repairs, useful if you need vehicle services while visiting.