Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6099 in Prattville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Prattcenter In Front Of Target.
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
133 reviews
5 stars
80
4 stars
3
3 stars
3
2 stars
4
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about rudeness and unprofessional behavior from certain employees.
Efficiency
Most reviews highlighted fast and efficient service, with customers appreciating quick processing times, although some noted long wait times during busy periods.
Management Issues
Several reviews pointed out poor management practices, including lack of follow-up on complaints and inconsistent service quality.
Service Availability
Customers expressed frustration over inconsistent service availability, particularly regarding notary services and package handling policies.
Pricing Concerns
There were complaints about unexpected price increases and perceived upselling tactics, leading to dissatisfaction among some customers.
- STSandra Tanner2 days ago5.0Prattville UPS store was very helpful and understanding with my package especially it being a personalized gift.
- JSJoe SalomoneOct 24, 20255.0Excellent Customer Service by those behind the counter.
- CPCatherine ProcitaOct 17, 20255.0I just want to say THANK YOU for doing such a great job making my copies for me! You REALLY are appreciated!! God bless you all! 🥰
- JKJo KiOct 10, 20251.0I normally don’t write reviews, but my experience at this UPS location on Saturday, September 27, 2025, around 2:22 p.m.was extremely disappointing and unprofessional. I stopped in to drop off an Amazon return with my shipping label, just a few minutes before closing. I completely understand employees want to leave on time, but the associate working that afternoon, Sarah, made it very clear she was annoyed that I came in close to closing. Rather than offering basic assistance, she was rude and refused to take my package, claiming it did not have the “original shipping label.” I politely explained that I never include my personal information on boxes and that I’ve shipped through UPS for over 10 yearswithout ever being told that was a problem. Sarah continued to argue and said she could get in trouble or “lose their Amazon contract” if she accepted the return, which made no sense and felt more like an excuse not to help a customer. After working an 8-hour shift myself and stopping in only to drop off a simple return, I found her attitude unnecessarily dismissive and unhelpful. I asked for the corporate contact information, and she told me the location was privately owned, which I later confirmed. I took the manager’s card and called back on Monday to speak with someone about the issue. I eventually reached Sam, the assistant store manager, who was very polite and apologetic. She said she would speak with Sarah and notify the center manager, Kimberly Schrupp, about the situation. However, I waited several days and never received a follow-up call from Kimberly, which I find very disappointing and unprofessional. This entire experience reflects poorly on this location’s management and customer service. As a loyal UPS customer for over a decade, I expect better professionalism, courtesy, and accountability. I’m also concerned that elderly customers or those unfamiliar with the process might be treated the same way or taken advantage of in similar situations. I truly hope management takes this feedback seriously and that things improve for this location moving forward.
- RFRhonda FlournoyOct 7, 20255.0Every time I have been in this store, I have had fast, friendly service with no hassle. In fact, I don’t go anywhere else because of this. #1 store in my opinion
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #6099 in Prattville offer?
The UPS Store #6099 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #6099 located?
It is located at 2751 Legends Pkwy, Prattville, AL 36066, in front of Target at Prattcenter.
What are the regular business hours of The UPS Store #6099?
Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store #6099 open on holidays?
The store is closed on certain holidays such as November 27, December 25, December 31, January 1, and January 19. It is open with regular hours on November 11 and November 28.
What payment options are accepted at The UPS Store #6099?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact The UPS Store #6099?
You can call them at +1 334-290-3392 or email store6099@theupsstore.com.
Does The UPS Store #6099 offer any special deals or coupons?
Yes, they have special offers and coupons available. You can find them at their website under special offers to save big.
Which nearby restaurant can I visit for a meal after visiting The UPS Store #6099?
Nearby you can visit Olive Garden or McAlister's Deli for a meal, both located close to the store.
Are there any nearby fitness centers close to The UPS Store #6099?
Yes, Club Pilates is a nearby option where customers can enjoy pilates and fitness sessions.
What other service providers are located near The UPS Store #6099?
Nearby services include PuroClean Disaster Restoration Services for damage restoration, Shred Nations for shredding and business services, and Verizon for mobile phone services.