Brand Certified
United States Postal Service
1.9(127 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1310 9th Ave, Phenix City, AL
36867, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1310 9th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
127 reviews
5 stars
23
4 stars
2
3 stars
2
2 stars
8
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to inquiries.
Delivery Issues
Many customers reported consistent problems with package deliveries, including misdeliveries, packages left in unsafe locations, and failure to deliver altogether.
Professionalism
Several reviews noted a lack of professionalism among employees, with complaints about attitudes and unhelpful behavior.
Communication Problems
Customers expressed frustration over the inability to reach the post office by phone and the lack of clear communication regarding package statuses.
- PAPublius Cornelius Scipio AfricanusJan 29, 20263.0Eastern time
- CBChristian BryanJan 5, 20261.0Don’t expect the people at this location to help you if you’re not completely ready to ship a package. They close early and will refuse any services.
- NBNicko BamabunsJan 2, 20261.0Every month I have missing mail pieces. December of 2025 I had 15 missing mail pieces,letters, cards and bills. They showed on informed delivery but never arrived. Often I put mail out for pick up and it takes days for the mail person to take it out of the box. I sent a email about the missing mail an received an email back that said wait it will show up buy with alot more words. I talked to the man over the mail carriers on the phone and all he could talk about was how wonderful and perfect my carrier is and how she could never make a mistake. It was obvious they are dating or friends. He gave me a link that did not work to put in a mail search online. When I finally found the mail search on my own it has a section where you have to select something to go forward but there are no choices, nothing to select so you can go no further. All in all 1 star is far too good for how bad the Phenix city post office and its carriers are and how awful customer service is.
- BMBree MeltonDec 19, 20251.0The post man left my package hanging out of our mailbox instead of bringing it to the door and it was stolen!! What lowdown service! & help from this office. I'll no longer have my packages come through the usps again! Very poor service. Postoffice employees & drivers should be held responsible for their negligence!!!
- AAAmyDec 8, 20251.0USPS was following a person in a dark Kia. they were told to follow him by a Joseph underwood of underwood heating and air. They want to know where he is at all time. Creepy actions. It every day they have to watch him. Photos and videos show creepy actions.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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