The UPS Store

4.6
161 reviews
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Business Details

5408 Summerville Rd, Phenix City, AL
36867, United States
(334) 408-7924
https://locations.theupsstore.com/al/phenix-city/5408-summerville-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7455 in Phenix City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
5408 Summerville Rd, Phenix City, AL
36867, United States

Hours

Reviews

4.6
161 reviews
5 stars
143
4 stars
1
3 stars
3
2 stars
0
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Trent and Katie, received high praise for their friendly, helpful, and efficient service, often going above and beyond to assist customers.

Store Cleanliness

Customers noted that the store was clean, organized, and well-maintained, contributing to a positive shopping experience.

Mixed Experiences

While many reviews highlighted excellent service, there were a few negative experiences related to specific staff interactions and issues with package tracking.

Staff Professionalism

Reviewers consistently mentioned the professionalism and knowledge of the staff, enhancing customer confidence in the services provided.
  • AW
    Amanda White
    Jan 2, 2026
    5.0
    Alyssa was so helpful and kind! I brought in a soda stream and AirPods, without a box! In the middle of packing these items, I realized the CO2 cartridge was still in the box. Alyssa was so kind to unwrap and remove the cartridge for me. She maintained a professional attitude and assured me it was no problem to remove the part. Customer service is hard and often frustrating but Alyssa was amazing and dealt with my chaos in the kindest way!
  • SP
    Steve Pitts
    Dec 24, 2025
    5.0
    Great people, all courteous, efficient, knowledgeable and on-task. I always try to go to this store because of the people and the services they provide.
  • CR
    Causal Robloxian
    Dec 23, 2025
    5.0
    I walked needed a few things done and they were very helpful. Explained everything properly to me help me understand what I needed to do where I needed to sign and what I needed to print. Did everything I needed any more I couldn’t have had better service thank you for everything
  • JS
    Joseph savage
    Dec 19, 2025
    1.0
    Do not use!!!! I paid $150 to overnight contacts. Yes, $150. They are not here and they cannot be tracked or located and I have not been refunded. Save your money and go to FedEx
  • LB
    Lashae Battle
    Dec 19, 2025
    5.0
    This UPS location has great service. The associates are very friendly and helpful. I Love how patient they are with you also. Very clean store.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7455 in Phenix City offer?

The UPS Store #7455 provides expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.