United States Postal Service

2.3
37 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1400 Martin St S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1400 Martin St S, Pell City, AL
35128, United States

Hours

Reviews

2.3
37 reviews
5 stars
10
4 stars
1
3 stars
0
2 stars
5
1 star
21
  • BP
    Becky Parker
    Jan 3, 2026
    2.0
    Everything all of the low ratings are stating is true! Rude employee. Always makes me feel like it’s a problem that I came in. Why is she allowed to work with the public or even keep her job? I guess I’m giving 2 stars to give credit to the cleanliness and orderliness of the supplies in the post office.
  • TM
    tonya mckee
    Sep 19, 2025
    2.0
    They don’t open on time !
  • CB
    Carol Blackerby
    Jul 28, 2025
    5.0
    People are very nice and get your mail to you fast
  • BO
    B o
    Jul 19, 2025
    1.0
    The lady that works the front desk on Saturdays always seems stressed and unhelpful. She contradicts everything customer service states as well as the signs above her head in the lobby. Avoid this post office at all costs.
  • EH
    Emily Hammack
    Aug 4, 2022
    1.0
    terrible customer service. every time i go in there they are rude and unhelpful. especially valarie. she acts as if doing her job is an inconvenience and takes it out on the customers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.