Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2960 Pelham Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
140 reviews
5 stars
25
4 stars2
3 stars
4
2 stars
6
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with employees being rude, dismissive, and unhelpful.
Package Delivery Issues
Many customers reported lost or misdelivered packages, with frequent complaints about packages marked as delivered but not received.
Staff Attitude
Several reviews mentioned a negative attitude among staff, with some employees being described as unprofessional and disrespectful.
Inconsistent Service
Customers experienced inconsistent service, including long wait times, unavailability of staff to answer phones, and lack of assistance with basic postal needs.
Positive Experiences
Despite the negative feedback, a few customers praised specific employees for their helpfulness and friendly service.
- MWMatthew WoulardOct 10, 20251.0Losing my packages lately. For the 2nd time in the last month or so, a package has been marked as "Delivered" but was not. The last time they delivered it to an entirely different street. Fortunately the person who received it brought it to me. I don't know what's going on with this post office, but never in my life had I had to been concerned about using USPS. I used to wonder why people would say stuff like "USPS is unreliable." Well, now i know. This wasn't a problem for the last 2 years but it is now. I don't know what changed but it hasn't been for the better.
- JSJeremy SmithOct 10, 20255.0Great location. Associate was super friendly and helpful with my passport process awhile back and another Associate was super friendly when sending back a package. No lines.
- NMNick MustangOct 7, 20255.0W employees these ppl were nice and easy to work with 🙏
- ECEDWARD CAGLESep 19, 20251.0ABSOLUTELY THE WORST USPS LOCATION IN THE COUNTRY! LOST BILL PAYMENTS, BIRTHDAY CARDS, ANNIVERSARY CARDS, ETC. UNKNOWN IF IT IS JUST POOR PERFORMANCE BY EXISTING EMPLOYEES (MOST ACT LIKE THEY WOULD LIKE TO BE DOING SOMETHING ELSE), OR JUST A BAD LEADERSHIP/MANAGEMENT SITUATION. PUT ME IN CHARGE FOR 30 DAYS AND I CAN FIX IT, I CAN ASSURE YOU THAT. V/R ED
- TOthomas owensAug 26, 20251.0Employees we’re rude for no Reason at all. Avoid if you can.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service location in Pelham, AL?
The United States Postal Service is located at 2960 Pelham Pkwy, Pelham, AL 35124.
What are the hours of operation for this USPS location?
The USPS at 2960 Pelham Pkwy is open Monday to Friday from 8:30 AM to 4:30 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.
Can I apply for a passport at this Post Office?
Yes, this USPS location accepts first-time U.S. passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services?
Yes, passport services usually require an appointment through the USPS online scheduler, although limited walk-in hours are available at select locations.
Can I rent a PO Box at this Post Office?
Yes, you can apply for a PO Box online or in person at this USPS location with two valid IDs and a completed application.
What services are offered besides mailing and shipping?
This USPS location offers money orders, Post Office boxes, passports, gift cards, and other related postal services.
Is the USPS mobile app available for managing postal needs?
Yes, the USPS mobile app is available on iOS and Android platforms for convenient access to postal services.
Are there nearby coffee shops where I can relax before or after visiting the USPS?
Yes, Buck Creek Coffee & Smoothies and Kai's Koffee are nearby coffee shops where you can enjoy drinks before or after your visit to the USPS.
Can I find automotive services close to the Pelham USPS location?
Yes, nearby automotive services include Hartley Auto Service, Royal Automotive Detailing, M1 Auto Detailing, and Custom Paint & Collision Center.
Are there any nearby banks or financial services near the USPS in Pelham?
Yes, Regions Bank and Western Union are nearby financial service providers where you can conduct banking and money transfer services.