United States Postal Service

1.6
167 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 560 George Todd Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
560 George Todd Dr, Montgomery, AL
36121, United States

Hours

Reviews

1.6
167 reviews
5 stars
19
4 stars
4
3 stars
5
2 stars
5
1 star
134

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but never received, with many experiencing delays and misdeliveries.

Customer Service

Many reviews highlighted poor customer service, including unhelpful staff, long wait times, and difficulty reaching anyone by phone.

Staff Attitude

Several customers noted rude and unprofessional behavior from staff members, contributing to a negative experience.

Inconsistent Service

Feedback indicated that service quality varied significantly, with some customers reporting timely deliveries while others faced repeated issues.
  • CF
    Carolyn Fields
    Dec 4, 2025
    5.0
    Thank you SO MUCH Moses and your co worker for helping me get gifts mailed off today!! You are a blessing!! ♥️
  • RW
    Robert Withrow
    Nov 26, 2025
    1.0
    Can't get anyone to answer the phone to speak to them about where to leave packages. Packages left in my yard half way to my house or at the mailbox because they are to dang lazy to put them on my side porch. Montgomery USPS is the worst postal service I have ever dealt with, as if they don't care as long as they get paid.......
  • AD
    Angie Davis
    Nov 25, 2025
    1.0
    This is like the 3rd time a package is supposed to be delivered and when I check the status, it tells me it’s at this location and ready for pickup. That is not my job. I look forward to getting my packages. If I wanted to pick up my packages, I would get a PO Box. They can’t ever tell me why I had to pick it up.
  • RB
    Robert Busby
    Nov 18, 2025
    1.0
    Absolutely terrible. My packages arrived in the zip code of the destination. It went 7 hours away to Florida before coming back. The other package was sent 3 hours away before coming back. How can you be this terrible, NEVER answer your phone, and still have a JOB?
  • MA
    M. Alex
    Oct 7, 2025
    1.0
    Received a package in my mailbox today that was empty with the top half peeled back. A 100.00 item was missing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.