United States Postal Service

1.6
164 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 560 George Todd Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
560 George Todd Dr, Montgomery, AL
36121, United States

Hours

Reviews

1.6
164 reviews
5 stars
18
4 stars
4
3 stars
5
2 stars
5
1 star
132

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but never received, along with delays and misdeliveries.

Customer Service

Many reviews highlighted poor customer service, including unhelpful staff, rudeness, and difficulty reaching someone for assistance.

Timeliness

Customers frequently complained about late deliveries and inconsistent mail service, with some not receiving mail for days.

Lost Packages

Several customers experienced lost packages, with no resolution or follow-up from the post office.

Positive Staff Experiences

Despite the negative feedback, some customers praised individual staff members for their helpfulness and friendliness.
  • RB
    Robert Busby
    6 days ago
    1.0
    Absolutely terrible. My packages arrived in the zip code of the destination. It went 7 hours away to Florida before coming back. The other package was sent 3 hours away before coming back. How can you be this terrible, NEVER answer your phone, and still have a JOB?
  • MA
    M. Alex
    Oct 7, 2025
    1.0
    Received a package in my mailbox today that was empty with the top half peeled back. A 100.00 item was missing.
  • QL
    Quinton Lockley
    Apr 21, 2025
    5.0
    Great service
  • LM
    LeCretia Snow Middleton
    Jul 2, 2019
    1.0
    The phone is always off of the hook. I placed a case and no one will do anything about a package that I still have no details about the location. I made a special trip to the location, left a message for the person in charge and still have not gotten a return message. This is absolutely ridiculous. I am so disgusted with the entire process.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.