United States Postal Service

2.1
183 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 6701 Winton Blount Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6701 Winton Blount Blvd, Montgomery, AL
36119, United States

Hours

Reviews

2.1
183 reviews
5 stars
39
4 stars
8
3 stars
6
2 stars
7
1 star
123

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently reported long wait times and understaffing, leading to frustration and delays in service.

Passport Services

Numerous complaints about passport appointment cancellations and unavailability of staff, causing significant inconvenience for customers.

Customer Service

Mixed reviews on staff friendliness; while some employees were praised for their helpfulness, others were criticized for rudeness and lack of professionalism.

Package Delays

Many customers experienced significant delays in package deliveries, with some packages reportedly lost or stuck at the facility for extended periods.

Communication Problems

Customers expressed frustration over lack of communication regarding service availability and appointment confirmations, leading to wasted trips.
  • JH
    jasmine Hunter
    6 days ago
    1.0
    I tried to ship a package at the USPS store and the guy up there was trying to flirt with me and completely forgot to ship my package. I had to go back up there and make sure he ships the package. So he ended up shipping the package, but he pressed the verification button, which verifies that I consent to the package being sent. I realized I didn’t press the consent button and had to go all the way back up there and make sure the street address is correct and the girl that was up there with him takes up for him saying that i Did consented when in actuality I didn’t. So I had to argue with her and finally she verified my package for me. I pray that she actually verified it because that’s money that I lose if the package comes back invalid. I was shipping a free product so I’m very sensitive about where the money goes. If it were up to me they would be fired
  • HP
    Harshil Patel
    Nov 6, 2025
    1.0
    We are wait here 2 hrs for the passport but she never help to the people i have kid 10 month old and passport appointment.totally poor service
  • NB
    Nunya B
    Oct 28, 2025
    1.0
    Nobody working at the windows!!! 8-9 people in line, people leaving! Called the customer service line too...NO HELP AT ALL! One guy finally came out. DO NOT GO TO THIS POST OFFICE!
  • DS
    Derrick Smiling
    Oct 22, 2025
    5.0
    They staff up there are friendly and attentive. They were very busy but they kept the line moving.
  • KM
    Karly McCurdy
    Oct 15, 2025
    4.0
    Heads up, Wednesday's they DO NOT fo passport appointments. On the website you can schedule one that day, however, the passport person is NOT there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.